Products · Pattern or everyday thing
Ticket machines
Raised as a usability problem by 9 people on Hacker News over 9 years (2018–2026), in 8 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Ticket machine UI confuses people and delays themUnreviewed
20182026- Couldn't work out how to use the ticket machine interface for a long time2024-06-28
- Ticket vending machines are confusing and a mess to buy tickets from2023-05-01
- Travelers couldn't figure out the ticket machine, and its functions were hidden when out of paper2022-05-08
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- Each touchscreen selection takes as long to load as the whole old button process2026-10-01
- Tourists press the wrong button on inscrutable machines and get in trouble2025-05-17
- Couldn't work out how to use the ticket machine interface for a long time2024-06-28
- Ticket vending machines are confusing and a mess to buy tickets from2023-05-01
- Travelers couldn't figure out the ticket machine, and its functions were hidden when out of paper2022-05-08
- Touchscreen ticket machines are slower to use than a trained clerk's keyboard entry2019-09-23
- Half of users can't figure out how to buy a ticket from the efficient expert interface2019-02-28
- Non-QWERTY keyboard layout makes typing station names slow when rushed2018-01-22
- Ticket machine UI confuses people and delays them2018-01-22