Products · Product
Ticketmaster
Raised as a usability problem by 38 people on Hacker News over 19 years (2008–2026), in 31 threads.
No issue was raised by at least 3 people in 3 threads this year.
- 1
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Every issue, all time, most people first
Seat picking and comparison are hard to handle when buying ticketsUnreviewed
20082026- Forced through artificial queue, misleading best-available seats, random release of seats2025-03-19
- Site makes it hard to buy tickets and hides queue position2022-11-17
- Ticket buying needs seat picking and comparison that the interface makes hard to handle2022-05-21
Must install ticketing apps just to enter music venuesUnreviewed
20082026- Had to leave entrance line to download a separate arena-specific app2026-05-26
- Forced to install ticketing apps just to enter music venues2026-04-06
- Site offers no way to download tickets to wallet, forcing an app install2023-09-08
Login and tickets forgotten when event network is poorUnreviewed
20082026- Forgets login info and tickets when network connectivity is poor at events2025-07-17
- Forgets login info, so users must keep reactivating, and fails to display tickets2025-02-22
- Tickets fail to load offline unless opened beforehand, with little warning given2024-07-08
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 40 complaints
- Forced interest-selection screen before viewing tickets; skip text is hard to spot2026-10-02
- Verification SMS codes never arrive, blocking ticket purchases from several household phone numbers2026-07-07
- Had to leave entrance line to download a separate arena-specific app2026-05-26
- Forced to install ticketing apps just to enter music venues2026-04-06
- App blocked tickets after location change, requiring hold call and old email code2026-04-06
- Client-side JavaScript makes the site slow the machine to a crawl sometimes2025-11-08
- Mobile website forces app or wallet download; screenshots of dynamic barcodes don't work2025-10-29
- Forgets login info and tickets when network connectivity is poor at events2025-07-17
- Forced through artificial queue, misleading best-available seats, random release of seats2025-03-19
- Site fails to work reliably on Firefox, apparently treating the user as a bot2025-03-10
- Forgets login info, so users must keep reactivating, and fails to display tickets2025-02-22
- Scanning often fails, so people wiggle and rotate phones for seconds2024-07-09
- Tickets fail to load offline unless opened beforehand, with little warning given2024-07-08
- Tickets only viewable via UK app, forcing VPN and new phone setup to get barcode2024-07-08
- Ticket won't display at events without an internet connection, which is common there2024-07-08
- Reselling tickets at face value is painful, and listings get inflated by extra fees2023-09-25
- Dark patterns in the ticket buying interface frustrate the user2023-09-24
- Site offers no way to download tickets to wallet, forcing an app install2023-09-08
- Site makes it hard to buy tickets and hides queue position2022-11-17
- Account and tickets fail to load unless Chrome is the default browser2022-10-21
- Prices rise mid-selection, forcing users to rush and restart seat choice2022-10-21
- Rejects Google Voice numbers for 2FA, forcing in-person box office purchases2022-10-07
- Ticket buying needs seat picking and comparison that the interface makes hard to handle2022-05-21
- Phone support sends you to live chat, which gives a canned reply and then ends the chat2020-04-13
- Seat map setup is hard; producers must manually re-enter seat information2017-01-04
- Site is misleading and obtuse; hidden fees make prices hard to understand2017-01-03
- Couldn't tell tickets were non-resellable; the restriction wasn't shown on site or terms2017-01-03
- Dark patterns hide things that would slow users down during checkout2017-01-03
- Checkout timer too short to fill in card details, forcing rushed entry2017-01-03
- Shows listings that can't be bought in the requested quantity, so buyers get more tickets than wanted2016-10-19
- Makes it confusing whether add-on charges will be billed2016-05-31
- Input fields and dropdowns become unreadable when user's theme colours are applied2016-04-23
- Pages won't load during sales surges, making tickets hard to purchase2015-06-30
- Ticket buying process is poorly designed for customers end-to-end2015-06-30
- Buyers with invalid scanned tickets have no recourse and get stuck at events2014-09-16
- Nearly impossible to reach a real person to get problems fixed2014-09-11
- Email accepted at signup but login rejects it afterward2011-02-14
- Ticketmaster has such a terrible user experience that the site excludes it from listings2009-02-09
- Hard to find concert tickets on Ticketmaster; for niche acts tickets are hard to locate2008-08-26
- Can't choose specific seats; assigned after picking price level and captcha2008-08-14