Products · Pattern or everyday thing
Tickets
Raised as a usability problem by 15 people on Hacker News over 15 years (2012–2026), in 15 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Old closed tickets are hard to find without much searchingUnreviewed
20122026- Old closed tickets are hard to find without considerable searching2025-04-18
- Ticketing systems either model too little or model so much that users can't find anything2023-07-17
- Can't find anything because tickets are split into many small tickets2020-12-11
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 14 complaints
- Ticket files clutter fuzzy file search and pile up in archives2026-09-25
- Alt-F opens no browser File menu; it toggles ticket favorite status instead2026-05-03
- Requesters keep reporting issues by email, text or call, so the author must re-enter tickets2025-07-23
- Old closed tickets are hard to find without considerable searching2025-04-18
- All actions happen on phone, so the shared TV board feels like an afterthought2025-02-08
- Ticketing systems either model too little or model so much that users can't find anything2023-07-17
- Ticket workflows are convoluted, slow to navigate, and easy to mis-click2023-04-04
- Per-ticket 'ea.' label is easily overlooked and checkout shows no total2023-02-28
- Modal offers two confusingly identical 'cancel' buttons, unclear which does what2022-12-13
- Creating a full ticket interrupts focus and makes quick note-taking costly2022-12-09
- Price-with-fees view setting resets after every new search2022-04-06
- Can't find anything because tickets are split into many small tickets2020-12-11
- Ticketing tools have too many options to configure and leave process setup to the user2020-05-01
- Ticket system takes 7-8 seconds to load, over 5 seconds even when cached2019-02-12