Products · Pattern or everyday thing
tipping
Raised as a usability problem by 8 people on Hacker News over 10 years (2015–2024), in 6 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Manual tip calculation on paper receipts, trusting the restaurant to charge itUnreviewed
20152026- Has to do extra math on pre-tax totals and strip out fees to tip2024-08-15
- No clear way for customers to know what tipping is expected2022-01-21
- Tipping by hand on paper receipts means calculating amounts manually and trusting the restaurant to charge them2019-03-01
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 6 complaints
- Has to do extra math on pre-tax totals and strip out fees to tip2024-08-15
- Tip prompts on payment devices create awkward, pressured moments when the person wants to leave2023-01-24
- Tip is added by default and asked before service is received2023-01-24
- No clear way for customers to know what tipping is expected2022-01-21
- Tipping by hand on paper receipts means calculating amounts manually and trusting the restaurant to charge them2019-03-01
- Tipping forces extra calculation and wastes time on top of the agreed price2016-12-27