Tripadvisor

Raised as a usability problem by 19 people on Hacker News over 11 years (2010–2020), in 15 threads.

People raised many different problems with Tripadvisor, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 20 complaints

A header takes up a third of the page and content is too narrow to read2020-02-04
Hard to navigate; people search Google to find things on the site2020-01-24
Site is unusable unless on a high-end desktop computer2019-12-04
Site has become impossible to use after metric-driven optimization changes2019-11-12
App only links out to other sites for booking, forcing users to juggle multiple sites and accounts2018-11-19
Modal pops up insisting on booking dates even when just browsing hotels2018-11-19
Dark patterns and cluttered UI hide fees and make reservations unclear2018-11-19
Existing site uses dark patterns that push users into unintended actions2018-11-19
Design team builds dark patterns that push users into choices2018-11-19
Finds it tricky to use and filter for the hotel type wanted2017-09-21
New UI is annoying to use2017-07-26
Being pushed to download a 126MB app just to search once a year2017-01-20
Mobile browsing shows only three reviews, pushing users to download the app2016-10-21
Reviews are truncated, and expanding one forces a full-screen login popup2016-04-28
Interface isn't as easy to use as it could be2011-12-22
Hard to navigate, and lacks tools for shared accounts or multiple listings2011-06-27
Site feels confusing and cluttered to the commenter2011-01-11
Reviews show little content per screen, forcing excessive page loads and scrolling2010-11-12
Content-obscuring overlay ads must be swiped around the screen to dismiss on iPhone2010-10-12
Constant pop-ups push booking flights to places the user is already at2010-10-05