Turo

Raised as a usability problem by 7 people on Hacker News over 9 years (2017–2025), in 5 threads.

People raised many different problems with Turo, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 7 complaints

Single notification category forces user to turn off all notifications, including needed host messages2025-06-20
Hard to use for renters as a customer2023-10-26
Getting the car requires a Lyft to an owner's neighborhood, or paying large airport delivery fees2022-04-06
Full price hidden until final receipt, forcing tedious back-and-forth comparison2022-04-06
Must enter driver's license and credit card before seeing the full price2022-04-06
Turo's user experience is described as horrible2018-04-12
App and website have terrible user experiences2017-06-03