Products · Product
Uber Eats
Raised as a usability problem by 47 people on Hacker News over 10 years (2017–2026), in 35 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
No notification settings to turn off daily promotional spamUnreviewed
20172026- Marketing promos are mixed with needed alerts and disabling them takes many steps2023-10-02
- No notification settings to turn off daily promotional spam2023-03-14
- Promotional push notifications cannot be turned off, and the app is restricted without them2020-03-06
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 46 complaints
- Ordering takes long with loading, scrolling, upsell prompts, and lists that disappear2026-06-25
- Can't scroll down to reach the submit button, so refunds can't be requested2026-05-02
- Clicks lag 2-5 seconds with no feedback, causing duplicate orders2026-04-19
- Notifications constantly prompt users to open the app and clear them2026-01-30
- Has to log in again repeatedly instead of staying logged in2025-07-26
- Automated support bots misunderstand, redirect or stonewall, trapping users in loops2025-06-30
- Food list doesn't scroll smoothly at 60fps on an older iPhone2025-06-11
- Identical-looking buttons make users accidentally sign up for Uber One trial2025-04-22
- Discount shown at checkout was later refused for an unstated minimum, charging full price2025-04-21
- Alert sound conveys nothing specific, so staff must still check the tablet to learn what happened2025-03-16
- Can't get a refund or human review; phone support only for active orders2024-05-23
- Impossible to reach a human who can fix automated account bans2024-04-03
- No way to filter out ghost kitchens; must switch to pickup to see addresses2023-11-27
- No way to unsubscribe from spam without reactivating the old account2023-10-31
- Marketing promos are mixed with needed alerts and disabling them takes many steps2023-10-02
- Impossible to reach customer service about a wrongly applied charge2023-08-01
- Promotions add items that still incur fees, a dark pattern that pushes extra charges2023-08-01
- No notification settings to turn off daily promotional spam2023-03-14
- Searching for restaurants is frustrating unless you already know which one you want2022-08-04
- Coupon silently removed after a failed payment, so the user pays more without knowing why2022-07-13
- Category navigation is less usable since switching to horizontal scrolling2022-03-17
- App has the absolute worst UX, so the user uninstalled it2022-01-13
- Couldn't find any way to tip the driver after a completed trip2021-12-28
- Promo code shows no discount, then says it was already used after refresh2021-12-18
- Customer service only unlocks after delivery, and phone lines never reach a human2021-12-18
- Checkout button greyed out with no error message, so the order couldn't be placed on the website2021-12-18
- App silently pushes ETA back with no notice that no driver was found2021-12-18
- Cannot clear cart; it keeps reappearing even after leaving the restaurant2021-09-02
- Accidentally tapped cancel right after a refund was promised, and was charged in full2021-07-10
- Unclear whether a tip is given; seems required with no visible no-tip option2021-06-25
- Pickup orders stay marked 'preparing' after the customer has collected them2020-12-09
- Ordering food is so hard that the user spent 30 minutes failing and gave up2020-06-15
- Two separate tip options with different interfaces are confusing2020-05-15
- No way to contact support except about a specific order, so other reports can't be filed2020-05-07
- Cart icon shows no items and tapping it returns to the main page2020-05-07
- Interface described as terrible to use2020-05-06
- Login button is a tiny hidden bar; UI shifts randomly while ordering2020-05-06
- Impossible to reach a real person when orders go wrong2020-05-06
- App feels bloated and hostile to use compared with rivals2020-05-06
- Promotional push notifications cannot be turned off, and the app is restricted without them2020-03-06
- No easy way to contact support or the driver during delivery2020-02-27
- Page takes seconds to fully load even with adblockers2019-06-27
- No way to rate a driver who stole food; support agents don't understand2018-10-29
- Driver leaves food without going to door; no way to rate driver or get support to understand theft2018-10-28
- Uber Eats being a separate app is confusing to the user2017-05-15
- UI is distracting with animations and awkward-to-read font2017-04-27