Products · Product
Uber
Raised as a usability problem by 211 people on Hacker News over 15 years (2012–2026), in 172 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Drivers rarely accept requested rides and often cancel after acceptingUnreviewed
20122026- Drivers accept rides then sit idle, forcing users to cancel and rebook2026-04-28
- Asked four times to confirm cancellation, pressured into keeping the ride2025-04-21
- Disputing a driver's cancellation fee is made difficult for riders2024-09-11
Drivers can't find riders, so riders end up calling themUnreviewed
20122026- Drivers couldn't find the rider, so both sides struggled to locate each other2023-08-01
- Drivers often decline ride requests, so riders can't get picked up2020-08-12
- Drivers can't find riders and riders end up calling them2020-05-18
Can't turn off promo notifications without losing ride alertsUnreviewed
20122026- Marketing notifications are so intrusive the user uninstalls the app between trips2026-05-28
- Driver arrival alerts are bundled with promo spam, so turning off promos also kills status updates2025-06-29
- No way to turn off promo notifications without losing ride alerts; new categories auto opt-in2025-04-23
Can't cancel own account; must contact support and wait a weekUnreviewed
20122026- Can't cancel account because 2FA goes to a phone the user doesn't have, and emails lack unsubscribe link2018-04-08
- No way to cancel account on the site; must wait for support2017-06-13
- No way to cancel account in app; must email and wait2017-02-20
Pickup marker moved to a spot the driver can't reachUnreviewed
20122026- Certain pickup locations always fail with a driver-unavailable error, forcing workarounds2019-09-10
- App moves the pickup marker to a spot the driver can't reach2018-02-14
- App places pickup at the airport instead of the train station, forcing riders to call drivers to correct it2017-01-19
Dark patterns push users into choices they didn't makeUnreviewed
20122026- Uber app uses dark patterns that push users into choices they did not make2026-05-19
- Apps and websites push users through abusive fine print and dark patterns, taking too long to decide2026-05-17
- Uber's app uses dark patterns that push riders and drivers into actions they did not choose2019-11-25
Locked out of account after losing 2FA codes, with no support helpUnreviewed
20122026- Support only sends canned password article; can't recover locked account after losing phone2022-12-19
- Locked out of account after losing 2FA codes, support could not help2022-05-05
- Locked out of account by SMS 2FA with no backup or easy way to contact support2018-10-09
Driver takes next pickup mid-ride, so rider must cancel and rebookUnreviewed
20122026- Can't rate a driver until the ride starts, so bad pre-pickup behavior goes unrated2023-04-27
- Waiting for a driver whose car sits motionless or moves away from the rider2019-11-25
- Driver takes next pickup mid-ride, car drifts away, rider must cancel and rebook2014-08-20
Refunds only go to app credit; card refunds need endless help screensUnreviewed
20122026- Refunds only go to app credit; getting a card refund requires endless help screens and repeated asking2025-04-21
- No in-app way to get a refund; users must call drivers or hope it works2018-02-01
- Refund defaults to app credit; user must specifically ask for cash2016-07-28
Drivers take wrong routes, detouring 10-20 minutes around pickupsUnreviewed
20122026- Drivers skip the written gate and building instructions, so pickup takes too long2022-07-04
- Drivers lack local knowledge, so trips are slow across busy London2017-09-22
- Drivers take wrong routes, detouring 10-20 minutes and circling around pickups2014-11-30
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Marketing notifications are so intrusive the user uninstalls the app between trips2026-05-28
- Turning off notifications requires digging through several nested settings menus2026-05-27
- Getting support in the app feels like a never-ending maze2026-05-26
- Uber app uses dark patterns that push users into choices they did not make2026-05-19
- Apps and websites push users through abusive fine print and dark patterns, taking too long to decide2026-05-17
- Drivers accept rides then sit idle, forcing users to cancel and rebook2026-04-28
- Couldn't figure out how to report a passenger's medical emergency in the app2026-02-02
- App described as slow, bloated, buggy and ugly to use2026-01-05
- ETA keeps changing and status messages are confusing, so the rider can't tell when the car will arrive2025-11-22
- Drivers can cancel or wait hidden nearby to force cancellation, and the price isn't clearly transparent2025-10-13
- App's routing sends drivers up a farm track to the user's house2025-08-21
- Sends ads for unavailable services, so the user must keep deleting the app2025-07-26
- Driver arrival alerts are bundled with promo spam, so turning off promos also kills status updates2025-06-29
- Drivers can't tell how bonuses are earned; the mechanism is opaque2025-06-25
- Drivers are kept waiting in airport queues by a dynamic system that wastes their time2025-05-14
- No way to turn off promo notifications without losing ride alerts; new categories auto opt-in2025-04-23
- Users accidentally sign up for membership during checkout because of dark-pattern design2025-04-22
- Cancelling the subscription was insanely difficult; support pages seemed near impossible to navigate2025-04-22
- Gets stuck in endless chatbot and help loops, so gives up trying to get help2025-04-21
- Estimated pickup and dropoff times are consistently underreported, so trips take longer than shown2025-04-21
- Contact form hidden, so users can't easily stop renewal before being charged2025-04-21
- App blocks cancelling a subscription for 24 hours after monthly renewal2025-04-21
- Asked four times to confirm cancellation, pressured into keeping the ride2025-04-21
- Says cancel anytime, but cancelling leads to a screen with an impossible, convoluted process2025-04-21
- Users must go through up to 23 screens and 32 actions to cancel2025-04-21
- Refunds only go to app credit; getting a card refund requires endless help screens and repeated asking2025-04-21
- Repeatedly nagged to subscribe with no way to opt out or pause2025-01-01
- Disputing a driver's cancellation fee is made difficult for riders2024-09-11
- Drivers refuse rides, forcing riders into fees and hour-long support refund chases2024-06-24
- No indication of what the star ratings mean or how to judge them2024-04-22
- Repeated questions about whether it is a human go ignored, leaving the user unable to tell2024-03-19
- Rides in Newcastle are often cancelled, making the app near unusable there2024-03-18
- Must download megabytes of promo content before a ride can be ordered on weak networks2024-02-04
- Auto-selects Black cars at night, forcing users to notice and change the choice2024-01-30
- Back gesture sometimes fails and image jumps; trips list stutters while scrolling2023-12-27
- App is cluttered with ads and upsells2023-11-16
- Notification controls are missing, so users can't limit alerts without losing the app2023-10-01
- Map and countdown show a driver approaching when he hasn't left his house yet2023-08-04
- Drivers rarely accept requested rides and often cancel after accepting them2023-08-01
- Drivers couldn't find the rider, so both sides struggled to locate each other2023-08-01
- Credits aren't applied automatically and there's no clear way to apply them when booking2023-08-01
- Customer service is practically impossible to actually reach2023-08-01
- Tip defaults are calculated before discounts, inflating the default tip amount2023-08-01
- Cannot turn off promotional notifications without crippling the app2023-06-16
- Riders struggle to submit map corrections; feedback options seem aimed at drivers2023-05-30
- Impossible to reach a real person when something goes wrong2023-05-23
- Can't rate a driver until the ride starts, so bad pre-pickup behavior goes unrated2023-04-27
- Rebooking after a driver cancels takes very long and cancelling risks penalties2023-04-16
- Ads on the map during a ride are a confusing, distracting UI/UX problem2022-12-29
- No way to resolve a ban except escalating past customer support2022-12-19