Products · Product
Ubiquiti
Raised as a usability problem by 100 people on Hacker News over 15 years (2012–2026), in 68 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Must create a cloud account to use local hardwareUnreviewed
20122026- No UI option to opt out of cloud login, requiring a config file edit2022-08-15
- Gateways can't be set up without a cloud account; video can't be hosted locally2022-03-31
- Disabling cloud while keeping local features was very painful to configure2022-01-31
Settings scattered in counterintuitive places, slow to findUnreviewed
20122026- Features constantly moved and hidden in the UI, making settings hard to find2026-03-19
- Settings page out of sync with applied settings, and some ports missing from the list2025-10-11
- Settings don't work as expected, and finding settings or device info is hard2025-07-31
Default firewall config is pages of iptables rules, hard to modifyUnreviewed
20122026- Can't understand firewall rule setup; UI lacks IP address option, forcing MAC-based objects2026-06-19
- Out-of-box firewall config is pages of iptables rules, hard to modify alongside the GUI2025-07-09
- Firewall configuration interface is so obtuse it is nearly unusable2023-01-15
Port forwarding changes fail unless devices are onlineUnreviewed
20122026- Interface breaks conventions and port forwarding changes fail unless devices are online2023-10-20
- Settings are hard to find; port forwarding is in a different section than expected2021-04-03
- Port forwarding and UPnP rules randomly stop working or work for some clients only2021-02-25
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Local management sessions expire after about 20 minutes, forcing repeated logins while cloud sessions last longer2026-07-25
- Can't understand firewall rule setup; UI lacks IP address option, forcing MAC-based objects2026-06-19
- Logs are filled with errors that are presented as normal, confusing the user2026-06-19
- Can't figure out how to give wife access; MFA code sent doesn't work when authorizing her2026-06-18
- Features constantly moved and hidden in the UI, making settings hard to find2026-03-19
- Can't find ULA setup or see assigned IPv6 prefix or addresses2026-01-03
- Impossible to find consumer products on the website2025-12-24
- Product has become more user hostile than before2025-12-05
- Configuring VLANs and firewall is frustrating; UI changes make instructions inaccurate and it's confusing to click around2025-12-02
- Adding a device destabilizes the network, requiring repeated manual restarts of every device2025-10-28
- Settings page out of sync with applied settings, and some ports missing from the list2025-10-11
- When it doesn't just work, debugging it is a giant pain2025-10-11
- Mobile app barely usable, and basic client search by IP is missing2025-08-01
- Mildly compatible products are a pain to manage and fix when things go wrong2025-08-01
- Basic NAT rules required SSH and hand-editing a JSON config file2025-08-01
- Changing WiFi settings drops connectivity for a minute or two2025-07-31
- Little help diagnosing connection failures; alerts not actionable for figuring out real problems2025-07-31
- IDS silently limited to 600Mbps, not obvious from spec, surprising on gigabit line2025-07-31
- Settings don't work as expected, and finding settings or device info is hard2025-07-31
- Out-of-box firewall config is pages of iptables rules, hard to modify alongside the GUI2025-07-09
- Configuring IPv6 via the config tree is painful; must build configs from scratch via CLI2024-11-04
- Dark UX and in-app promotions make the product hard to use2024-06-17
- Half the config only in legacy interface; changes there wipe labels set in new interface2024-04-28
- Took six hours to configure IPv6 prefix delegation; web UI lacks IPv6 support2024-02-09
- Dark patterns make it hard to use a local account instead of remote access2023-12-15
- Remote Access checkbox only visible when logged in as ui.com user2023-12-14
- CLI is cryptic and admin relies on a thick client2023-12-14
- Took days to configure a simple home network; hard to remember how to log in2023-12-14
- Firmware updates break devices and the iOS app has become harder to navigate2023-12-03
- Some UI spots simply don't work, causing many papercuts for users2023-12-03
- Interface too cumbersome for simply setting up WireGuard, IDS/IPS and VLANs2023-12-03
- Found the UniFi system incredibly confusing before buying, unlike simple consumer routers2023-12-03
- Select All option hidden until a port is selected, so users can't find it2023-10-26
- Interface breaks conventions and port forwarding changes fail unless devices are online2023-10-20
- After update, devices reject Wi-Fi connections with cryptic symptoms, users can't tell why2023-10-06
- Changing the controller hostname can strand remote devices, requiring hands-on SSH recovery at each site2023-06-27
- Commenter found Ubiquiti wifi more annoying to deal with than AirPorts2023-03-08
- Firewall configuration interface is so obtuse it is nearly unusable2023-01-15
- Vendors poorly document how routers work, so users must reverse engineer them to understand packet handling2022-12-08
- Setting up client isolation took about five times longer than other configuration tasks2022-09-01
- Everything is hidden behind layers of nice-looking but useless UI2022-09-01
- Confusing setup forces unwanted local admin account and fails to find existing device2022-08-31
- No UI option to opt out of cloud login, requiring a config file edit2022-08-15
- IOS configuration app almost never finds the access point one foot away2022-08-15
- UI keeps changing and basic bugs and reliability issues persist for years2022-07-31
- Gateways can't be set up without a cloud account; video can't be hosted locally2022-03-31
- UI keeps getting worse over years; new UI migration drags on without finishing2022-03-31
- Interface contains pushy product upgrade ads and cloud upsell prompts2022-03-30
- New and old UIs are confusing, render incorrectly, and split settings across pages2022-03-30
- Hard to find Linux packages to host the controller on own hardware2022-03-30