Products · Broad category
University library
Raised as a usability problem by 8 people on Hacker News over 7 years (2017–2023), in 8 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with University library, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- Login repeatedly demands password, 2FA and app nag, then randomly fails and restarts2023-06-23
- Users must pick from dozens of fields; keyword search often fails to find records2022-05-30
- Getting articles through university logins takes many steps, with unclear access and format defaults2022-02-27
- Searching required opening app, hunting dropdowns with mouse, then clicking Search, versus a quick typed command2020-02-19
- Confusing varied login labels make getting library PDFs laborious2020-01-10
- Getting to papers takes many clicks, redirects, and a minute2019-04-03
- Papers only accessible on campus or via VPN, which is too much hassle2018-08-05
- Legal access needs login, a poor search, and several steps to get an article2017-06-26