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UPS
Raised as a usability problem by 22 people on Hacker News over 18 years (2009–2026), in 20 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Automated phone system traps callers in loopsUnreviewed
20092026- Phone tree robot blocks reaching a human; swearing doesn't help, and package status is unclear2025-05-09
- Automated phone system makes it impossible to reach a live person2023-03-18
- Automated phone system traps callers in loops; human agents can only say what they can't do2019-08-07
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 20 complaints
- Shows 404 errors in Firefox but works in Chrome2026-05-07
- No way to pay a surprise charge on a shipment that never arrived2026-03-06
- Hold times over half an hour, multiple transfers, and the website can't resolve billing issues2025-11-16
- Phone tree robot blocks reaching a human; swearing doesn't help, and package status is unclear2025-05-09
- Rescheduling a package is a nightmare; delivery estimates and updates are unhelpful2023-03-18
- Automated phone system makes it impossible to reach a live person2023-03-18
- Password reset errors out, with no place to enter the emailed PIN2022-10-29
- Login error gave no real cause and pointed to a support call instead2022-10-20
- Shipping across borders failed repeatedly; staff were unreachable and no one could get progress2022-03-01
- Login and sign up link prominence changes seemingly at random, confusing users2021-11-24
- Phone menu lacks an 'other' option, so callers with unlisted needs are stuck2021-05-05
- Sign in button is hard to find; session times out aggressively2021-05-03
- Simple delivery details require many registration, login, and terms pages2020-04-29
- Hard to reach a real human; IVR and call centers make getting help a huge effort2019-08-08
- Automated phone system traps callers in loops; human agents can only say what they can't do2019-08-07
- Getting a refund requires calling customer service, which is a hassle2017-11-09
- Callers get stuck in a phone queue and transferred between clueless reps2017-09-21
- Slow form redraws, confirmation on exit, and refuses to close while talking to server2016-06-07
- Managing delivery preferences and diverting packages has a poor user experience2015-07-31
- Site forgets chosen language, forcing the user to pick it again every visit2009-08-04