Upwork

Raised as a usability problem by 16 people on Hacker News over 9 years (2015–2023), in 11 threads.

People raised many different problems with Upwork, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 16 complaints

Messaging system is unusable for serious work, so users avoid it despite rules requiring it2023-05-06
Payments for connects keep failing with errors, and support keeps blaming the user's bank2023-02-23
Phone verification is frustrating after an account was closed for inactivity; months of failed attempts2023-02-23
Simple navigation is confusing and the site is poorly designed and fragmented2023-02-23
No email alert for matching jobs, so finding work is nearly impossible2023-02-23
Website doesn't load properly on Safari on Mac, making it nearly impossible to navigate2023-02-23
Cannot create an account and no clear way to find out why2022-09-15
Constantly spinning wheels and slow loading make it hard to check whether payment processed2020-05-15
Hundreds of proposals make it painful to find capable freelancers2019-12-10
Cancel path sends users to phone line that only gives a useless recorded message2018-07-05
Profile shows only old simple jobs to logged-out visitors, with no way to see more2017-03-24
Scrolling on the messages pages doesn't work properly on iPad, and text is glued to the edges2016-12-18
No way to choose which card pays a freelancer, so the wrong client's card gets charged2016-10-25
Bids on projects get buried among 50-100 competing bids and are lost2015-10-17
Newcomer couldn't figure out how to do basic things like hiring a contractor2015-08-17
Transition from Elance to Upwork made simple transactions bordering on unusable2015-08-17