Products · Broad category
US healthcare billing
Raised as a usability problem by 8 people on Hacker News over 11 years (2012–2022), in 8 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with US healthcare billing, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- Billing and coverage are so convoluted that people need an advocate to get enrolled or paid2022-05-09
- Patients can't get upfront cost estimates and get surprise bills from many separate suppliers2022-04-11
- Hospital and insurance billing errors take many hours of phone calls to resolve2021-03-12
- Surprise charges arrive weeks later with cryptic explanations, no upfront cost information2017-04-15
- Getting upfront procedure prices takes lots of time and long phone holds2017-01-05
- Multiple confusing bills and letters per visit, requiring hours of phone calls to sort out2015-01-27
- Billing codes and bills are confusing, and phone staff struggle to explain them2013-02-22
- Choosing insurance and keeping up with paperwork is confusing and exhausting to navigate2012-03-27