Products · Pattern or everyday thing

US immigration process

Raised as a usability problem by 3 people on Hacker News over 7 years (2010–2016), in 3 threads.

People raised many different problems with US immigration process, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 3 complaints

Non-English speakers can't follow signs or instructions, and get lost in lines2016-12-02
Applicants wait years without knowing status or progress, and the process is slow and confusing2011-10-20
Manual, time-consuming immigration processing and long queues compared with Australia's automated gates2010-09-04