Products · Broad category
Utility company websites
Raised as a usability problem by 8 people on Hacker News over 14 years (2011–2024), in 8 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Utility company websites, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- Account number field requires removing dashes that the account number contains2024-05-05
- Logout link is hidden or missing, so users can't find how to sign out2023-09-10
- Key features exist only in mobile apps, undisclosed on the desktop site2023-09-02
- Cancelling power and cable service is harder than it should be2021-11-17
- Chatbot cancellation flow gives no simple way to fix a typo or go back2020-10-20
- Utility websites are so bad the user manually pays each bill2017-09-22
- Most utility apps have shockingly bad UX, making them hard to use2014-11-19
- Account login split into small textboxes for multi-digit PIN, frustrating to enter2011-02-06