Vanguard

Raised as a usability problem by 27 people on Hacker News over 14 years (2013–2026), in 17 threads.

People raised many different problems with Vanguard, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 30 complaints

Autofilled password is rejected unless user types a keystroke first2026-10-02
Selling funds requires many steps and confusing order type choices with no default2026-10-02
People can't figure out how to sell funds in the web interface2026-10-02
UI is so bad it discourages active trading2026-04-21
Passkey and 2FA options are inconsistent across web and iOS app, forcing workarounds2025-05-14
Exit and Close buttons sometimes don't work, and buying one fund takes many clicks2025-05-01
Exit button warns about losing unplaced orders even after order is placed, confusing users2025-05-01
Fund pages have poor information density, making them hard to scan2025-05-01
Interface feels dated and hard to use, like it's from 20022025-02-04
Phone system traps callers in an automated labyrinth before reaching a human2025-02-04
Fee details are buried deep in a confusing site layout2025-02-04
Redesigned site removed working features; account migration process was error prone and clunky2025-02-04
Redesign was poorly done, with heavy Angular UI and discontinuity across product areas2025-02-04
Simple common tasks have so much friction that users switched brokerages2025-02-04
Info that used to be on one landing page now takes many clicks; Exit button broken in Firefox2025-02-04
Selling a fund to buy another repeatedly failed; order status was hard to determine2025-02-04
Hard to figure out how to do basic tasks like transferring money2023-10-26
Holdings info now takes several clicks to find and is sparse and hard to read2023-10-26
Broken pages on Firefox that only work after switching to Chrome2023-07-17
Recent redesign made the site slicker but less usable2022-11-04
Signup errors out and forces a phone call, with the process then mishandled2022-11-04
Forced to use the new site design or pay a fee to keep the old version2022-08-09
Interface is so bad that checking positions or trading is painful2022-01-30
Login says account doesn't exist, but signup says it already exists2020-10-09
Interface seems to make logging in feel like a mistake, suggesting users are doing it wrong2020-08-17
Security key option is hidden under Account maintenance, hard to discover2020-03-04
Site is slow, frequently errors out or logs users out2020-03-03
Password reset form silently reloads blank with no error or explanation2017-04-19
Vanguard's interface is garbage, so the commenter stays despite it2017-02-10
Couldn't find the callback number anywhere on the website or web2013-03-15