Products · Broad category
Vendor support systems
Raised as a usability problem by 4 people on Hacker News over 16 years (2011–2026), in 4 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Vendor support systems, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Voice system routes callers to wrong person and offers no keypad option2026-06-06
- Graphics-heavy site struggles to load and checkout is laborious and slow2024-09-18
- Core software riddled with minor but annoying bugs2019-08-13
- Website hides actual product names behind generic keywords, so the user cannot identify the product2011-08-05