Visa

Raised as a usability problem by 10 people on Hacker News over 11 years (2015–2025), in 9 threads.

People raised many different problems with Visa, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 10 complaints

Visa application takes a week of effort to navigate, so commenter skips countries2025-05-20
Payment website fails to work on phones a few years old2025-04-29
Users may misconfigure payment rules and accidentally charge debit funds instead of credit2024-05-18
Site header and hero overlap when scrolling, obstructing text on both2019-12-18
Users can't tell which content is ads versus real content2019-12-15
Form and error message never said a digit was required, so entries kept being rejected2019-08-03
Lost card replacement takes a week and needs long calls with escalation2017-04-15
Verification prompt makes the user give up and close the browser, so payment never completes2016-07-22
Joint cards cancelled on spouse's death; widow must reapply, leaving her without funds2016-01-18
Listing update takes monthly cycles and users never know if they'll be included2015-05-08