Products · Product
Vonage
Raised as a usability problem by 4 people on Hacker News over 12 years (2013–2024), in 4 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Cannot cancel online, and phone cancellation is very difficultUnreviewed
20132026- Cancelling an account was made very difficult for customers2024-07-18
- Cannot cancel online, and phone cancellation is made very difficult2021-11-17
- Cancelling requires remembering a special password, then finding a phone number, then a long wait2013-05-24
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Cancelling an account was made very difficult for customers2024-07-18
- Cannot cancel online, and phone cancellation is made very difficult2021-11-17
- Blocking robocalls requires going into the account and blocking each number manually2016-05-28
- Cancelling requires remembering a special password, then finding a phone number, then a long wait2013-05-24