Products · Product
Wall Street Journal
Raised as a usability problem by 26 people on Hacker News over 18 years (2008–2025), in 21 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Cancelling a subscription requires a phone call, not an online optionUnreviewed
20082026- Could sign up online but could only cancel by phone2023-04-26
- Cancelling requires a phone call where agents keep redirecting and refusing to cancel2021-11-18
- Calls to cancel met closed-call-center messages, so cancelling was impossible for months2021-11-17
Cannot find how to cancel the subscription on the websiteUnreviewed
20082026- Subscription is hard to cancel, making cancelling tough for users2023-03-23
- Cancelling the subscription was so hard the commenter had to resort to a workaround2021-11-17
- Spent 20 minutes trying to cancel the subscription2021-11-17
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 26 complaints
- Ads pop up and content shifts, making the mobile site unusable2025-10-22
- Blocked from reading articles in Firefox with no clear way to fix it2024-01-22
- Could sign up online but could only cancel by phone2023-04-26
- Subscription is hard to cancel, making cancelling tough for users2023-03-23
- Next slide button disappears when the slide area resizes on scroll in Firefox2022-05-05
- Cancelling requires a phone call where agents keep redirecting and refusing to cancel2021-11-18
- Chatbot said it unsubscribed them, but only cancelled Barron's, so charges continued2021-11-17
- Cancelling the subscription was so hard the commenter had to resort to a workaround2021-11-17
- Calls to cancel met closed-call-center messages, so cancelling was impossible for months2021-11-17
- Spent 20 minutes trying to cancel the subscription2021-11-17
- No online cancel button; must call and repeat details to cancel2021-09-27
- Cancelling required a phone call and got bounced through three sales reps2021-06-10
- Cancelling a subscription requires a phone call instead of an online option2021-05-16
- Can't find the cancel button after resubscribing on an edu account2021-05-06
- Cancelling requires a phone call with long hold times and repeated are-you-sure scripts2021-02-18
- Couldn't figure out how to cancel the subscription on the website2021-02-18
- Cannot cancel subscription online, must call a hotline instead2020-05-23
- Cancel option hidden; only appears if billing address is changed to California2019-07-11
- Cancelling requires calling in and sitting through an aggressive sales pitch2019-01-17
- No online cancel option; must call a US phone number from the UK2017-07-27
- Cancelling required a phone call lasting half an hour2017-02-14
- Full broadsheet is hard to unfold and read without a large table2017-02-11
- Paying for one article requires signing up, entering a credit card, and wasting time2017-02-11
- Paywalled articles can't be read directly, requiring a workaround through Google search2016-02-01
- Login button is shoved to the bottom and smaller than other buttons, hard to find2011-07-05
- Story URLs on iPhone Safari redirect to mobile front page, so the story can't be opened2008-11-13