Products · Product
Walmart
Raised as a usability problem by 64 people on Hacker News over 13 years (2014–2026), in 51 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Poorly organized inventory forces shoppers to walk the whole storeUnreviewed
20142026- Random delays, reloads forcing rescans, wrong items registered, and distracting suggestions slow checkout2025-10-25
- Inventory is poorly organized, so shoppers must walk the whole store to find items2023-07-28
- Inventory management looks disorganized and hard to make sense of2021-10-12
Self-checkout does not speed up checkout and is hard to operateUnreviewed
20142026- Self-checkout with security measures makes getting in and out miserable; must download app to pay2023-12-07
- Two staffed registers hidden; long waits at checkout, forced through self-checkout2023-07-28
- Self-checkout stalled because every bag purchase required going to an attendant first2019-03-31
Retailer-only filter resets every time a new search is runUnreviewed
20142026- Search filters reset every time you search, and UI is deliberately degraded into traps2022-08-30
- Pickup filter resets on every new search, forcing re-selection for each item2021-12-07
- Retailer-only filter resets every time you run a new search2021-11-25
Filtering to the local store does not work reliablyUnreviewed
20142026- Must click several filters, and results include other stores with no way to remove them2023-12-26
- Local-store filter doesn't work reliably, and the site is often messy2018-02-02
- Filtering to the local store doesn't work reliably, and the site is messy2018-02-02
Default search shows third-party items not sold in-store; stock filter hard to findUnreviewed
20142026- Walmart search drops the Walmart-as-seller filter every time you search2023-04-04
- Searching for in-store stock is hard, so the user gives up and uses Amazon2021-11-25
- Default search shows third-party sellers' items not sold in-store; stock filter hard to find2021-10-12
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Repeatedly prompted to sign up for membership on every visit2026-10-29
- Choosing password still forces an email verification step, making password pointless2026-09-18
- Buying a simple item takes many clicks, filters, and checkout steps2026-03-24
- Navigating the site to find items is a pain2026-03-23
- Mobile site redirects to app download, blocking the pickup check-in2025-11-08
- Random delays, reloads forcing rescans, wrong items registered, and distracting suggestions slow checkout2025-10-25
- Third-party overpriced listings look like Walmart's own, easy to buy unknowingly2025-06-23
- Must find a worker to get bags and estimate count, then wait again2024-04-22
- Items put on scale too early confused the terminal, and weighing was awkward2024-04-22
- Search stopped showing in-store purchases and now returns nothing even for delivered orders2024-01-29
- Must click several filters, and results include other stores with no way to remove them2023-12-26
- Self-checkout with security measures makes getting in and out miserable; must download app to pay2023-12-07
- Walmart and Target websites are immensely frustrating to use2023-12-04
- Scans get flagged as theft due to race conditions and barcode difficulty2023-10-14
- Two staffed registers hidden; long waits at checkout, forced through self-checkout2023-07-28
- Inventory is poorly organized, so shoppers must walk the whole store to find items2023-07-28
- Scanned item silently drops from list with 'System busy', risking missed charges2023-06-30
- Pop-up pushes Walmart+ trial and opt-in button sits where Account is2023-06-22
- Walmart search drops the Walmart-as-seller filter every time you search2023-04-04
- Item shown in search preview disappears from the product list after pressing enter2023-01-19
- Search filters reset every time you search, and UI is deliberately degraded into traps2022-08-30
- Forced to walk through a long maze before reaching the machines2022-05-22
- Search returns completely unrelated results and requires switching stores to get proper results2022-04-01
- Pickup filter resets on every new search, forcing re-selection for each item2021-12-07
- Retailer-only filter resets every time you run a new search2021-11-25
- Searching for in-store stock is hard, so the user gives up and uses Amazon2021-11-25
- Inventory management looks disorganized and hard to make sense of2021-10-12
- Order showed 'delivered' with blank picture though driver refused it, forcing a store visit2021-10-12
- Forced into separate app sections for local store and website search; store doesn't show up, needs workaround2021-10-12
- Default search shows third-party sellers' items not sold in-store; stock filter hard to find2021-10-12
- In-store pickup results mix in shipped items, and store item locations aren't shown2021-08-17
- Stores feel drab and disgusting, making shopping unpleasant2021-07-30
- Walmart's website feels ugly, slow, and possibly broken on phones2021-07-30
- Long waits to collect orders, slow and disorganized staff bringing items2021-06-05
- Unclear shipping times and stock status for partner-sourced items, causing uncertainty about orders2021-06-05
- Retail websites described as unusable, with no specific problem named2021-04-05
- Hard to sift through junk third-party listings when shopping online2020-12-30
- Back button sends users to the UK site, which redirects them back, so it seems broken2020-11-04
- Forced 10-minute logout and frequent text-message 2FA make it hard to use2020-07-26
- Must search three different ways and still can't list same-type products together2020-04-07
- Hard to find items and employees, and long waits at checkout2020-01-26
- Each view takes multiple seconds to load, making trivial tasks painful2019-07-04
- Hard to navigate, difficult to find things, and often too slow to use2019-07-04
- Search results are useless unless the user remembers to add the in-store filter2019-07-03
- Online return only offers returning to a local store, forcing a heavy item trip2019-06-17
- Terminals lose connection or take seconds to process each scan, adding up2019-06-17
- Charges very slowly, barely gains charge while the screen is on2019-06-07
- Third-party items have poor pictures and descriptions, making them hard to evaluate2019-05-14
- Hard to find pickup-eligible items and to tell which are third-party marketplace sellers2019-05-14
- Self-checkout stalled because every bag purchase required going to an attendant first2019-03-31