Products · Product
Webex
Raised as a usability problem by 40 people on Hacker News over 17 years (2010–2026), in 35 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
- 1
Every issue, all time, most people first
Participants can't get started with sessionsUnreviewed
20102026- Repeated trouble using WebEx, with poor user experience2022-04-13
- Client's Webex account is basically unusable since remote work began2020-04-03
- Participants find it impossible to get started with WebEx sessions2013-02-11
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 42 complaints
- App repeatedly prompts re-login the user can't complete without a laptop-based 2FA token2026-04-23
- Lags so badly it drops keystrokes and delays typed letters by seconds2023-09-21
- Shared folders lack access for room members, requiring manual permission grants each time2023-02-09
- Forgets to turn off audio input after calls; camera must be on to unmute2022-08-14
- Connecting early needs window focus or audio fails; cluttered layout hides shared screen2022-08-13
- Repeated trouble using WebEx, with poor user experience2022-04-13
- Low information density makes threaded channel conversations basically unusable2022-04-10
- Installing the app is a nightmare, hard to get started2022-02-20
- Chat needed a third-party plugin; video required lots of button clicking2022-02-10
- Shares the whole desktop with a greyed-out background when only one app should be shared2021-12-02
- Video takes seconds to switch to the current speaker, so it lags behind conversation2021-09-30
- Reactions give no feedback to the sender and are easy to miss2021-09-29
- Must download and run an installer for every call2021-09-29
- Presented content can't be viewed in full screen; cluttered permanent UI elements get in the way2021-08-17
- Screen sharing silently unavailable in larger meetings via WebRTC, surprising people2021-07-25
- Mute button sometimes stops working and shows unmute with no effect, requiring rejoin2021-04-11
- Joining a meeting via the Android app gave a bad experience, forcing an early exit2021-03-11
- Can't make an ad-hoc group chat; must create a space instead2021-03-11
- First minutes of meetings are a mess and audio quality is consistently poor2020-07-24
- Camera turns on by default, so user is live until they find and click to turn it off2020-07-11
- Screen sharing bogs down the system and needs manual font resizing for viewers2020-06-17
- Self-view shrinks to a tiny floating box; gallery view duplicates speakers and feels laggy2020-04-08
- Requires typing a 16-digit PIN that the user can never type correctly2020-04-07
- Client's Webex account is basically unusable since remote work began2020-04-03
- Its user experience is described as unreservedly horrible2020-03-27
- Call setup wastes minutes with audio or join problems and announces latecomers, interrupting discussion2019-07-15
- Joining a call required installing a browser plugin, then two desktop apps2019-07-09
- Candidate takes ten minutes to get microphone working in call2019-04-27
- Too many options make it confusing to use2019-04-26
- Can't tell whether computer audio is disabled or broken, forcing dial-in workarounds2019-04-19
- Its UX is far inferior to Surface Hub, making collaboration harder2018-07-13
- Linux Webex is a limited version that needs dependencies figured out manually2018-02-25
- Pressing Enter after typing name tries to load the Java version instead of joining2017-06-19
- Linux client is slow, lacks screen sharing and audio, nearly unusable2017-01-24
- Claims to share one application but shares the whole screen, often unnoticed2017-01-23
- Participants find it impossible to get started with WebEx sessions2013-02-11
- Many engineers struggle to use it, and first-time users need lengthy explanation2012-04-28
- Recipients must install the app, create an account, and get invited before sharing2012-02-01
- Layout is confusing, labels don't make sense, and settings are hard to find2011-07-12
- The join meeting interface is annoying to use2011-07-12
- Described as the most user-hostile software, with no specific problem named2010-08-30
- Described as a horrible suck to use, with no specific problem stated2010-06-22