Products · Pattern or everyday thing
Website live chat
Raised as a usability problem by 7 people on Hacker News over 6 years (2017–2022), in 6 threads.
People raised many different problems with Website live chat, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 7 complaints
- Must jump through hoops to reach a human, then gets a bot2022-12-08
- Gets stuck in a loop with a buggy automated chatbot2022-12-08
- Chat pop-ups interrupt reading and must be dismissed with an X2020-10-20
- Floating button on mobile covers part of the article text2020-08-27
- Chat widget appears on every page, cluttering sites and getting in the way2019-11-20
- Commenter couldn't find the chat popup on the page2018-10-23
- Chat box beeps and pops up unexpectedly with a stock image2017-03-24