Wise

Raised as a usability problem by 16 people on Hacker News over 5 years (2021–2025), in 10 threads.

People raised many different problems with Wise, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 16 complaints

Every attempt to send money gets stuck in KYC verification for hours or days2025-12-08
Uploaded address proof rejected, no clear reason given, and accounts shut down afterwards2025-10-30
Locked out in a loop: login required but login fails, support only reachable logged out2025-10-30
Four near-identical document request emails with different links; upload blocked after invoices2025-05-14
Selfie verification keeps failing, blocking account setup despite clear photos2024-12-28
Closing account is a maze of repeated 'are you sure' dark-pattern prompts2024-11-23
No warning that transfers are blocked until after the user has paid2023-10-28
Selfie and passport upload only works through the phone app, not on a laptop browser2023-10-28
Toggle button looks ambiguous, light grey on white, despite claimed accessibility compliance2023-03-06
Redesigned home page removed quick transfer cost calculator, replaced with sign-up buttons2023-03-06
Can't edit failed transfers, and web app and email send users back and forth2023-03-06
Currency calculator now requires scrolling and the layout is hard to read2023-03-06
Removed familiar UI and added animated icons that slow the user down2023-03-06
Generic payment errors give no indication of the problem or how to fix it2023-02-24
Password silently truncated to 15 characters, so user cannot log in later2023-02-15
Forced SMS 2FA that can't be disabled, with app-only alternative2021-02-22