Products · Product
WSJ
Raised as a usability problem by 30 people on Hacker News over 16 years (2009–2024), in 30 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Cancelling requires a phone call, with no online optionUnreviewed
20092026- Cancelling requires a phone call during limited hours, with long holds and retention pushes2024-04-15
- Cancelling required a long international call, long queues, and listening to retention offers2023-04-27
- No cancel button; support chat redirects to a phone call to cancel2022-07-20
Full article cannot be read from search results without subscribingUnreviewed
20092026- Cannot read full article via search result without subscribing2017-07-02
- Readers can't open articles they link to, so they can't read the piece2017-01-19
- Article is blocked unless cookies are cleared or searched via incognito2016-03-15
Sign-in loops back to homepage, leaving articles inaccessibleUnreviewed
20092026- After signing in, the sign-in button loops back to the same paywall page2020-07-27
- Signed out often; text jumps around and page is slow to load2017-05-22
- Sign-in loops back to homepage and article stays inaccessible2015-06-03
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 29 complaints
- Cancelling requires a phone call during limited hours, with long holds and retention pushes2024-04-15
- Non-California users must jump through hoops to cancel subscription2024-01-19
- Cancelling required a long international call, long queues, and listening to retention offers2023-04-27
- Must accept cookie/data collection before seeing the paywall notice, a dark pattern2023-04-11
- No cancel button; support chat redirects to a phone call to cancel2022-07-20
- Signing up is instant online, but cancelling requires a phone call2021-11-17
- Ad banners and paywall make the site practically unusable in Tor Browser2021-11-15
- Can't cancel online; must call, wait in line, and be pitched offers2021-09-10
- Subscribers must phone customer service to cancel; email and mail are refused2021-02-19
- Must call a phone number to cancel, and cannot cancel online2021-02-18
- After signing in, the sign-in button loops back to the same paywall page2020-07-27
- Cancelling requires calling a phone line, menus, and retention specialist; easy signup, hard cancel2020-02-27
- Cancelling the subscription was a dark pattern pushing unwanted continuation2019-04-22
- Constantly required to log in again and again despite paying2019-03-21
- Signing in with Google still forces a paid subscription registration on mobile2019-03-03
- Cancelling is phone-only and the Dutch access number did not work2018-07-06
- Cancelling requires a phone call to an international number, with retention pressure; no online option2018-04-18
- Cannot read full article via search result without subscribing2017-07-02
- Signed out often; text jumps around and page is slow to load2017-05-22
- Readers can't open articles they link to, so they can't read the piece2017-01-19
- Cancelling requires a phone call and a sales pitch, which is hard to do2016-10-11
- Article is blocked unless cookies are cleared or searched via incognito2016-03-15
- Article fails to load after the user already clicked the link once2015-08-07
- Sign-in loops back to homepage and article stays inaccessible2015-06-03
- Image opacity fades slowly, so the page seems stuck and needs extra scrolling2014-11-15
- Previously clicked articles get hidden from search results, blocking repeat reading2013-07-20
- Election map becomes unusable when site is under heavy load2012-11-07
- Animated chart obscures the data and misleads viewers about what the green parts show2010-08-10
- WSJ website is very slow and poorly organized, hard to browse2009-11-11