Products · Product
Yahoo Mail
Raised as a usability problem by 67 people on Hacker News over 17 years (2007–2023), in 56 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Interface takes over a second to load after each clickUnreviewed
20072026- Page takes about 30 seconds to load2022-07-02
- Takes over a second to load the interface after each click2014-11-26
- Clunky, slow interface with cluttered junk all over the page2011-10-24
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Menu options are duplicated, hidden in inconsistent overflow menus, and hard to find2023-10-27
- Account deleted without warning, locking user out of linked YouTube account2023-09-07
- Page takes about 30 seconds to load2022-07-02
- Permanently deferred mail gives no bounce, so senders think it was delivered2022-05-03
- Disabling ad-blocker forces an outdated interface with no text formatting2020-05-23
- Couldn't find the disposable address setting on the mobile web interface, forcing switch to desktop2020-05-15
- Ads and promos clutter the mail interface, and the paid option that hid them was once the only way out2019-10-16
- Slow and clunky; groups emails strangely, making things hard to find2018-09-15
- Took a while to get used to the UI, though the commenter now likes its tabs2017-10-23
- Email was so painful to use that the commenter's group stopped using email2017-10-06
- Web mail became slow and clunky after the redesign2017-06-13
- Action buttons stay grayed out after selecting emails, so users can't act on them2017-06-12
- Can't find a way to request a refund for an unwanted subscription charge2016-10-10
- Selecting a recovery address appeared to remove it, the opposite of what was expected2016-09-22
- Yahoo Mail is still slow and laggy, frustrating clients who use it2016-07-24
- Sometimes can't click delete or other actions after selecting an email2016-06-16
- Opt-out settings only take effect after address is already sold, too late to prevent spam2016-05-16
- Email service is clunky, very slow, and randomly logs users out2016-04-08
- Clunky, very slow, randomly logs users out when cleaning out inbox2016-04-08
- Emails sent to oneself take minutes to appear in inbox2016-02-03
- Drafts workflow is horrible and sometimes sends the same email multiple times2016-01-15
- Giant ad banners clutter the mail interface compared to Gmail2016-01-10
- Too slow and bloated to download attachments or read email on phone2016-01-01
- Locked out of email when ad blocker is on, with no clear way to fix it2015-11-22
- Unblocking procedures are hard to find and blocked mail disappears without notification2015-07-09
- Redesigned mail UX became more complex, slower, and harder to use2014-12-17
- Typing the letter 'i' pops up a chat dialog box, interrupting writing2014-12-12
- Takes over a second to load the interface after each click2014-11-26
- Commenter was astounded at how awful the interface looked after years away2014-11-26
- Android app becomes so slow after weeks that scrolling emails is impossible until cache cleared2014-10-07
- Android app was frustrating, with image-loading controls missing for a long time2014-04-17
- Down arrow jumps to a new email instead of scrolling the preview2014-04-09
- Abuse reporting is buried in a hard-to-find form with no abuse contact2014-04-08
- Overzealous validator rejects a valid email address and support can't be reached2013-10-28
- Ads slide into the top of the list, shifting emails so taps land on ads2013-10-08
- Folders hidden on load, no unread counts shown, next message auto-opens after delete2013-10-08
- Scrollbar looks fake, jumps and resizes, making long lists hard to navigate2013-08-23
- Hard to integrate: poor documentation and libraries repeatedly fail, requiring extra hoops2013-08-02
- Yahoo reassigned a dormant account to someone else, and the contact form never got a reply2013-07-20
- Pop out reply option is hidden, so users don't know it exists2013-07-18
- Tabbed inbox is cluttered until users dig through settings to disable tabs2013-07-18
- Double-clicking a contact opens email instead of chat, so people send emails by accident2013-07-18
- Enabling SSL requires four menu clicks and must be repeated per browser2013-07-18
- Giant red NEW TOPIC button is hard to find, took 30 seconds to locate2013-07-18
- Nearly unusable and getting worse, with clunky, IM-style design replacing standalone-client features2013-07-18
- Interface often unresponsive to the point of being unusable2013-07-18
- Interface design is disliked, and the product lineup is confusing, so the brand is hard to grasp2013-07-17
- Redesigned mail lost features and became boring and minimal overnight2013-06-02
- Users cannot view emails and must clear the app cache to fix it2013-05-29
- Attachments would require signing up for and navigating another service instead of one-click download2013-04-02