Zapier

Raised as a usability problem by 14 people on Hacker News over 12 years (2015–2026), in 13 threads.

People raised many different problems with Zapier, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 17 complaints

Hard to discover features; an unpenetrable mess2026-03-27
Icon-only sidebar gives no labels, tooltips or expansion, so users must click to learn what each item does2025-12-09
Their UX is slow and cumbersome to use2025-01-30
AI feature only picks blocks; user still must dig through menus to configure them2024-03-22
Self-hosting is hard to figure out, despite being advertised as open-source and self-hostable2023-02-02
Zaps silently turn off easily and default names are unhelpful2023-02-01
No way to write a simple if-statement or code to get things working2023-02-01
Linear zap builder is torturous for complex integrations2022-08-15
Hasn't improved bulk actions or interface despite funding and time2022-04-12
Pages load very slowly2020-05-09
Free plan marketed as free forever but trial email is confusing2020-04-09
Page interferes with scrolling, making it painful on mobile devices2018-11-15
Spam report button opens a settings page in a new tab instead of unsubscribing2016-11-16
Long filter names are cut off, so the selected trigger can't be seen when editing2016-01-13
Save button needs a second click before it responds in Firefox2016-01-13
Editing a zap is slow, and zaps can't be opened in new tabs via Ctrl+Click2016-01-13
Couldn't find a way to add delay between RSS-triggered events2015-08-21