Zappos

Raised as a usability problem by 6 people on Hacker News over 13 years (2009–2021), in 3 threads.

People raised many different problems with Zappos, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 6 complaints

Searching for products on the site gave an awful experience2021-07-14
Logging in with Amazon still forces re-entering name, address, and card details2013-09-10
Site is cluttered and hard to scan, lacking visual separation and clear elements2009-09-11
Alphabetical brand index has too much empty space; header pushes content down the page2009-09-09
Redesign de-emphasizes search and pushes product categories down the page, hurting findability2009-09-09
Testimonials interrupt shopping flow and are placed too intrusively2009-09-09