Zendesk

Raised as a usability problem by 12 people on Hacker News over 17 years (2010–2026), in 11 threads.

People raised many different problems with Zendesk, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 11 complaints

The commenter finds the overall user experience poor, without saying what goes wrong2022-07-21
No link to the ticket or home page, so users must navigate manually to check status2022-07-21
Bug reports forced through support email, wrong email gets rejected and ignored2022-01-08
Clicking a support ticket sends user to home page, not logged in, on Firefox, Safari, iOS2021-10-11
Zendesk became a bloated, hard-to-use product after its early simplicity faded2021-08-28
UI shifts during clicks, so users accidentally press 'solved' instead of 'pending'2020-11-09
Users must set up DNS records correctly, and many fail silently, so emails never arrive2019-04-26
UI is confusing, so the team avoids using it2016-05-22
Web interface is slow and clunky, making support tickets dreaded2013-05-26
Forces users to create a second account to file a support request2011-02-12
Table has six views that randomly load, so users land on unpredictable ones2010-05-18