Zipcar

Raised as a usability problem by 6 people on Hacker News over 10 years (2016–2025), in 6 threads.

People raised many different problems with Zipcar, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 6 complaints

Couldn't navigate phone support maze to cancel, so closed the linked credit account2025-04-21
Long hold times and repeated calls to resolve a stranded rental2022-07-26
Couldn't tell how to switch the car on; wasted ten frustrating minutes2021-10-26
Annoying website and refuel credit cards rarely work, forcing manual refund submissions2020-05-23
Cancelling requires a phone call with an hour-plus wait, unlike easy signup2018-07-05
Bookings overlap with prior users, so cars arrive late or unavailable and extensions fail2016-09-13