Products · Product
Amazon Prime
Raised as a usability problem by 215 people on Hacker News over 13 years (2014–2026), in 111 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
- Something wrong here?
Cancelling Prime is deliberately hard, keeping people subscribedReviewed
20142026 Users pushed into Prime enrollment through dark patternsUnreviewed
20142026- Keeps nagging to upgrade and auto-enrolls users in free trials after ignoring prompts2025-09-25
- Signup buttons are deliberately confusing, pushing users into Prime enrollment2025-09-25
- Nagging upgrade prompts and automatic free trial enrollment without asking2025-09-25
Cancellation screen is designed to manipulate people into payingUnreviewed
20142026- Dark patterns make it hard to cancel and make people forget they pay2025-12-05
- Confusing cancellation screens make users unsure whether they'll lose access immediately2025-09-25
- Cancellation wording is unclear, making it seem benefits end immediately despite paid time remaining2023-06-22
No visible option to disable auto-renewalUnreviewed
20142026- Went through cancellation and got confirmation, yet was still billed; the auto-pay setting was hidden2023-07-13
- Couldn't find a working option to cancel auto-renewal; the suggested link didn't exist2023-06-22
- Cancelling required returning two days before auto-renewal to cancel2023-06-22
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Must manually find and show code at each store; app could detect location automatically2026-10-03
- Exact title lookup now requires extra clicks because search switched to AI2026-08-02
- Hard to cancel a service once signed up, the 'gym model'2026-05-04
- Users were enrolled without clear consent and blocked or confused when trying to cancel2026-01-07
- Dark patterns make it hard to cancel and make people forget they pay2025-12-05
- Commenter cannot figure out how to cancel Prime2025-10-10
- Locked-out users cannot cancel subscriptions and keep getting charged2025-09-25
- Cancelling requires emailing support instead of a simple self-serve option2025-09-25
- Decline button says 'decline Prime and pay for shipping' even though free shipping is available2025-09-25
- Extra 'are you sure' step after cancel is easy to miss, so cancellation silently fails2025-09-25
- Confirmation messaging made users think they had cancelled when they had not2025-09-25
- Prime enrollment hidden behind vague 'Continue' button and default paid shipping options2025-09-25
- Cancelling Prime is much harder than signing up, with dark-pattern workflows2025-09-25
- Pressing the cancel button doesn't cancel; users must pass through several confusing pages with misleading buttons2025-09-25
- Signup buttons are deliberately confusing, pushing users into Prime enrollment2025-09-25
- Keeps nagging to upgrade and auto-enrolls users in free trials after ignoring prompts2025-09-25
- Nagging upgrade prompts and automatic free trial enrollment without asking2025-09-25
- Misleadingly styled buttons make users click the wrong option during cancellation2025-09-25
- Decline option is worded as guilt-inducing text, pushing users toward signing up2025-09-25
- Confusing cancellation screens make users unsure whether they'll lose access immediately2025-09-25
- Refunds keep being clawed back and re-applied despite repeated support calls2025-08-22
- Correct cancel button moves each screen, with a button that instantly resubscribes2025-05-07
- Checkout pushes Prime upsells and charges shipping by default, forcing users to decline2025-05-07
- Cancelling Prime is confusing, and later purchases push users to re-subscribe2025-05-07
- Sneaky dark patterns trick people into signing up for Prime2025-03-07
- A button asking only about free shipping silently enrolled user in yearly student Prime2024-10-16
- Cancel page had extra hidden steps, so user thought they cancelled but was still charged2024-10-16
- Cancelling Prime requires going through multiple screens with pushy suggestions to wait2024-09-03
- Sign-up flow is deceptive and unclear, pushing users into Prime2024-09-03
- Users are tricked into signing up for Prime services they did not choose2024-09-03
- Users are tricked into subscriptions they never knew they signed up for2024-08-02
- Confusing cancel pages where the primary button sometimes goes backward or forward2024-07-11
- Cancelling a subscription is deliberately hard, pushing customers into staying subscribed2024-06-28
- Users accidentally sign up for Prime trials despite trying to avoid it2024-05-31
- Gets signed up for Prime without remembering doing so; cancelling is an obstacle course of dark patterns2024-05-30
- Signing up for Prime is designed with dark patterns that push people into it2024-05-23
- Checkout repeatedly pushes Prime sign-up; user must actively fight it2024-05-05
- Cancelling Prime is deliberately hard, with a flow built to retain subscribers2024-01-20
- Cancelling takes around five screens with confusing, inconsistently colored buttons, causing accidental re-subscription2024-01-19
- Hidden Prime trial in shipping options and long spinners when choosing shipping2024-01-19
- Was accidentally signed up for Prime by a dark pattern2024-01-13
- Can't find how to cancel membership; manage link redirects to Prime page2023-12-27
- Cancelling Prime requires several nested menus to find the end option2023-12-27
- Got signed up for Prime without meaning to, via dark patterns2023-12-26
- Prime keeps reactivating after the user cancels, forcing repeated cancellations2023-12-23
- Cancelling subscriptions is made hard to do2023-12-02
- Cancelling involves many confirmation layers that make success unclear2023-10-27
- Was signed up via dark patterns and kept paying without choosing to2023-09-22
- Dark patterns make subscriptions hard to cancel, keeping people paying2023-09-21
- Subscription cancellation uses dark patterns that push people into staying subscribed2023-09-21