Jira · Reviewed

Pages, tickets and every click take seconds to respond

Raised by 183 people over 19 years (2008–2026), in 15 of them.

What people report

2011-05
It is slow, flashy, and doing basic tasks takes too many mouse clicks.
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2020-06
5 clicks to accomplish something if each takes 5s is an eternity (JIRA)
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2021-01
I can actually get my work done without mindlessly waiting for every interaction
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2023-05
The user interfaces are sluggish no matter the hardware you're using
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2026-06
Even changing the type of a ticket or moving it takes like 20 clicks and a minute
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Principle

Response time limits (Nielsen)

People report pages, boards and single actions such as moving a card taking from most of a second up to ten seconds, well past the roughly one-second limit for keeping a user's flow of thought.

More issues about response time

A fix

Make common actions like status changes, card moves and field edits update the view immediately and sync in the background instead of reloading the page. Load the ticket core and search bar first and defer secondary panels and add-ons.

Grouping, principle and fix drafted with Claude and reviewed by Justusability. Counts are people whose comment Claude labelled a usability complaint about this issue; see Method for how, and its limits. Something wrong here?

All 194 source comments