Products · Product

Jira

Raised as a usability problem by 1,560 people on Hacker News over 20 years (2007–2026), in 702 threads.

Ranked by people · period

This year (last 12 months)Last 5 yearsSince the beginning (2007)

1
Slow to interact with, with little guidance on proper useReviewed
27 people this year · 16 threads
2
Pages, tickets and every click take seconds to respondReviewed
9 people this year · 6 threads
3
Poor defaults make configuring it well take lots of effortUnreviewed
3 people this year · 3 threads
4
Simple tasks take too many clicks to completeUnreviewed
3 people this year · 3 threads
5
Tickets become a separate hassle from the code workUnreviewed
3 people this year · 3 threads

1
Slow to interact with, with little guidance on proper useReviewed
148 people in the last 5 years · 85 threads
2
Pages, tickets and every click take seconds to respondReviewed
79 people in the last 5 years · 52 threads
3
Pages take five to ten seconds to loadUnreviewed
43 people in the last 5 years · 32 threads
4
Creating a ticket shows about 150 fields, mostly unnecessaryUnreviewed
26 people in the last 5 years · 18 threads
5
Poor defaults make configuring it well take lots of effortUnreviewed
11 people in the last 5 years · 11 threads
6
Features are hard to find in the cluttered interfaceUnreviewed
10 people in the last 5 years · 9 threads
7
Tickets become a separate hassle from the code workUnreviewed
9 people in the last 5 years · 9 threads
8
Misconfigured workflows block making software changesUnreviewed
9 people in the last 5 years · 8 threads
9
Simple tasks take too many clicks to completeUnreviewed
8 people in the last 5 years · 8 threads
10
Overly complex workflows that become hard to work withUnreviewed
8 people in the last 5 years · 7 threads
11
Single-key hotkeys trigger unexpected page changesUnreviewed
8 people in the last 5 years · 6 threads
12
Copying text from a ticket switches it into edit modeUnreviewed
9 people in the last 5 years · 4 threads
13
Opening issues is delayed and typing in boxes lagsUnreviewed
7 people in the last 5 years · 7 threads
14
Editing behaves differently in different places, so it is unpredictableUnreviewed
7 people in the last 5 years · 7 threads
15
Highly customizable tools are harder to learn and useUnreviewed
6 people in the last 5 years · 5 threads
16
Routine tracking takes far more time than in simpler toolsUnreviewed
6 people in the last 5 years · 6 threads
17
Logging time to projects is tedious and wastefulUnreviewed
6 people in the last 5 years · 6 threads
18
Extra complexity burdens simple small projectsUnreviewed
5 people in the last 5 years · 5 threads
19
Heavy customization creates too many fields for developersUnreviewed
4 people in the last 5 years · 4 threads
20
Confluence and Jira use different markup, so writing differsUnreviewed
4 people in the last 5 years · 4 threads
21
Comment editing forces a WYSIWYG editor, hard for plain textUnreviewed
4 people in the last 5 years · 4 threads
22
Cannot reliably find old tickets, even by searchUnreviewed
4 people in the last 5 years · 3 threads
23
Routine ticket actions take an extra 30 to 60 secondsUnreviewed
4 people in the last 5 years · 4 threads
24
Settings are hard to navigate and understandUnreviewed
4 people in the last 5 years · 3 threads
25
Kanban board falls short, so teams avoid Jira for planningUnreviewed
4 people in the last 5 years · 4 threads
26
Sprint board forgets custom filters on refreshUnreviewed
4 people in the last 5 years · 4 threads
27
Daily use gets slower as usage growsUnreviewed
4 people in the last 5 years · 4 threads
28
Forced workflows that don't fit teams and lack documentationUnreviewed
3 people in the last 5 years · 3 threads
29
Tickets cannot be moved into or out of a started sprintUnreviewed
3 people in the last 5 years · 3 threads
30
Developers struggle to add a link to a bug reportUnreviewed
3 people in the last 5 years · 3 threads
31
Modal windows load slowly and make interaction laggyUnreviewed
3 people in the last 5 years · 3 threads
32
Creating a ticket takes too much time and effortUnreviewed
3 people in the last 5 years · 3 threads
33
Bulk editing a handful of issues takes about 15 secondsUnreviewed
3 people in the last 5 years · 3 threads
34
Closing the ticket popup reopens it; some links failUnreviewed
3 people in the last 5 years · 3 threads
35
Features clash with each other, making it slow and hardUnreviewed
3 people in the last 5 years · 3 threads
36
Hundreds of added fields and workflows bloat the instanceUnreviewed
3 people in the last 5 years · 3 threads
37
Friction pushes people to plan in spreadsheets and docsUnreviewed
3 people in the last 5 years · 3 threads
38
Slow loading spinners break focus while working on ticketsUnreviewed
3 people in the last 5 years · 3 threads
39
AI summary button clutters the interface without useful outputUnreviewed
3 people in the last 5 years · 3 threads

1
Slow to interact with, with little guidance on proper useReviewed
352 people since the beginning · 197 threads
2
Pages, tickets and every click take seconds to respondReviewed
183 people since the beginning · 108 threads
3
Pages take five to ten seconds to loadUnreviewed
103 people since the beginning · 69 threads
4
Creating a ticket shows about 150 fields, mostly unnecessaryUnreviewed
61 people since the beginning · 45 threads
5
Poor defaults make configuring it well take lots of effortUnreviewed
32 people since the beginning · 29 threads
6
Simple tasks take too many clicks to completeUnreviewed
23 people since the beginning · 22 threads
7
Features are hard to find in the cluttered interfaceUnreviewed
22 people since the beginning · 21 threads
8
Overly complex workflows that become hard to work withUnreviewed
19 people since the beginning · 18 threads
9
Single-key hotkeys trigger unexpected page changesUnreviewed
18 people since the beginning · 16 threads
10
Tickets become a separate hassle from the code workUnreviewed
17 people since the beginning · 16 threads
11
Extra complexity burdens simple small projectsUnreviewed
15 people since the beginning · 15 threads
12
Misconfigured workflows block making software changesUnreviewed
15 people since the beginning · 14 threads
13
Copying text from a ticket switches it into edit modeUnreviewed
14 people since the beginning · 8 threads
14
Opening issues is delayed and typing in boxes lagsUnreviewed
12 people since the beginning · 12 threads
15
Editing behaves differently in different places, so it is unpredictableUnreviewed
11 people since the beginning · 10 threads
16
Heavy customization creates too many fields for developersUnreviewed
10 people since the beginning · 10 threads
17
Highly customizable tools are harder to learn and useUnreviewed
10 people since the beginning · 9 threads
18
Comment editing forces a WYSIWYG editor, hard for plain textUnreviewed
10 people since the beginning · 10 threads
19
Routine tracking takes far more time than in simpler toolsUnreviewed
10 people since the beginning · 10 threads
20
Cannot reliably find old tickets, even by searchUnreviewed
10 people since the beginning · 7 threads
21
Confluence and Jira use different markup, so writing differsUnreviewed
9 people since the beginning · 8 threads
22
Forced workflows that don't fit teams and lack documentationUnreviewed
9 people since the beginning · 9 threads
23
Content shifts after loading, so clicks hit wrong elementsUnreviewed
8 people since the beginning · 6 threads
24
Settings are hard to navigate and understandUnreviewed
8 people since the beginning · 7 threads
25
Teams must hire a dedicated person to set up and maintain itUnreviewed
7 people since the beginning · 7 threads
26
Tools complicate project management and confuse project managersUnreviewed
7 people since the beginning · 6 threads
27
Subtasks and tasks confuse, and some actions work on only oneUnreviewed
7 people since the beginning · 6 threads
28
Routine ticket actions take an extra 30 to 60 secondsUnreviewed
6 people since the beginning · 6 threads
29
Tickets cannot be moved into or out of a started sprintUnreviewed
6 people since the beginning · 6 threads
30
Too many features on screen at onceUnreviewed
6 people since the beginning · 6 threads
31
New issue form takes one to two seconds to openUnreviewed
6 people since the beginning · 5 threads
32
Laggy menus that are confusing to navigateUnreviewed
6 people since the beginning · 5 threads
33
Kanban board falls short, so teams avoid Jira for planningUnreviewed
6 people since the beginning · 6 threads
34
Logging time to projects is tedious and wastefulUnreviewed
6 people since the beginning · 6 threads
35
Updating ticket status takes longer than fixing the bugUnreviewed
6 people since the beginning · 5 threads
36
Setting up issue state workflows is unintuitiveUnreviewed
5 people since the beginning · 5 threads
37
Developers struggle to add a link to a bug reportUnreviewed
5 people since the beginning · 5 threads
38
Modal windows load slowly and make interaction laggyUnreviewed
5 people since the beginning · 5 threads
39
Creating a ticket takes too much time and effortUnreviewed
5 people since the beginning · 5 threads
40
Tickets must be dragged through many columns, with hard undoUnreviewed
5 people since the beginning · 5 threads
41
Slow performance makes keeping boards updated a choreUnreviewed
5 people since the beginning · 5 threads
42
Required fields and transitions users cannot perform due to permissionsUnreviewed
4 people since the beginning · 4 threads
43
Custom field names are hard to discover without many API callsUnreviewed
4 people since the beginning · 4 threads
44
Splitting work requires creating many tedious separate issuesUnreviewed
4 people since the beginning · 4 threads
45
Bulk editing a handful of issues takes about 15 secondsUnreviewed
4 people since the beginning · 4 threads
46
Corporate install sometimes responds slowlyUnreviewed
4 people since the beginning · 4 threads
47
Workflow blocks editing a ticket that was entered wronglyUnreviewed
4 people since the beginning · 4 threads
48
Frequent UI changes force users to relearn the interfaceUnreviewed
4 people since the beginning · 4 threads
49
Basic tasks become difficult as the tool gets slower and clutteredUnreviewed
4 people since the beginning · 4 threads
50
Create issue form in a modal is harder than a full pageUnreviewed
4 people since the beginning · 4 threads
51
Closing the ticket popup reopens it; some links failUnreviewed
4 people since the beginning · 4 threads
52
Features clash with each other, making it slow and hardUnreviewed
4 people since the beginning · 4 threads
53
Sprint board forgets custom filters on refreshUnreviewed
4 people since the beginning · 4 threads
54
Hundreds of added fields and workflows bloat the instanceUnreviewed
4 people since the beginning · 4 threads
55
Daily use gets slower as usage growsUnreviewed
4 people since the beginning · 4 threads
56
No quick high-level project status view out of the boxUnreviewed
4 people since the beginning · 4 threads
57
Friction pushes people to plan in spreadsheets and docsUnreviewed
3 people since the beginning · 3 threads
58
Users need training to use it, and few get itUnreviewed
3 people since the beginning · 3 threads
59
Flexibility invites excessive process steps that slow workUnreviewed
3 people since the beginning · 3 threads
60
Users cannot figure out how to unsubscribe from notificationsUnreviewed
3 people since the beginning · 3 threads
61
Too little visible on large screens despite dense clutterUnreviewed
3 people since the beginning · 3 threads
62
Editing cloned workflow states also changes the original project's statesUnreviewed
3 people since the beginning · 3 threads
63
Login screen shows ticket activity users must check every timeUnreviewed
3 people since the beginning · 3 threads
64
Cannot get a simple list of team issues easilyUnreviewed
3 people since the beginning · 3 threads
65
Viewing an issue loads so much data it crawls on slow connectionsUnreviewed
3 people since the beginning · 3 threads
66
Slow, and easy to build a poor tracker with itUnreviewed
3 people since the beginning · 3 threads
67
Query language is hard to understandUnreviewed
3 people since the beginning · 3 threads
68
Hard to learn until configured well, and slow to useUnreviewed
3 people since the beginning · 3 threads
69
Slow performance from undersized servers for the usage levelUnreviewed
3 people since the beginning · 3 threads
70
Frontend freezes while waiting on backend responsesUnreviewed
3 people since the beginning · 3 threads
71
Web interface is harder to use than a native clientUnreviewed
3 people since the beginning · 3 threads
72
Slow loading spinners break focus while working on ticketsUnreviewed
3 people since the beginning · 3 threads
73
Heavy workflows and forms make reporting issues complicatedUnreviewed
3 people since the beginning · 3 threads
74
Slow tools, cumbersome planning, and limited visibility into workUnreviewed
3 people since the beginning · 3 threads
75
Inconsistent interface requires memorizing anti-patterns to useUnreviewed
3 people since the beginning · 3 threads
76
Clicking opens another issue by accident, forcing a return navigationUnreviewed
3 people since the beginning · 3 threads
77
AI summary button clutters the interface without useful outputUnreviewed
3 people since the beginning · 3 threads

Every issue, all time, most people first

Slow to interact with, with little guidance on proper useReviewed
352 people since 2009, in 18 different years · 27 this year
20072026
Read the reviewed issue →
Something wrong here?
Pages, tickets and every click take seconds to respondReviewed
183 people since 2008, in 15 different years · 9 this year
20072026
Read the reviewed issue →
Something wrong here?
Pages take five to ten seconds to loadUnreviewed
103 people since 2010, in 14 different years · 2 this year
20072026
- Slow and buggy; entire views sometimes fail to load or render2026-03-12
- Pages load slowly with skeleton placeholders everywhere, though it has improved2026-03-12
- Pages feel painfully slow when accessed over the internet rather than a LAN2025-07-23
Something wrong here?
Creating a ticket shows about 150 fields, mostly unnecessaryUnreviewed
61 people since 2012, in 14 different years · 3 this year
20072026
- Too many ticket states and bug types; every board is set up differently, making team transfers hard2026-05-28
- Too many fields cluttering the interface2026-05-26
- Ticket creation form has 206 fields and hidden mandatory values, so tickets get lost2026-05-25
Something wrong here?
Poor defaults make configuring it well take lots of effortUnreviewed
32 people since 2013, in 13 different years · 3 this year
20072026
- Configuring it sanely is reserved for a few people who don't bother2026-05-25
- Its endless configurability makes it hard to set up and use2026-04-26
- Too many configuration choices and dimensions make it slow and complex to set up2026-02-02
Something wrong here?
Simple tasks take too many clicks to completeUnreviewed
23 people since 2009, in 12 different years · 3 this year
20072026
- Simple actions force clicking across 3-4 fields and modals instead of one form2026-10-08
- Opening a ticket on the board needs double or triple clicks, which feels slow2026-03-12
- Too many clicks and too many things to remember, unintuitive2026-02-20
Something wrong here?
Features are hard to find in the cluttered interfaceUnreviewed
22 people since 2010, in 9 different years · none this year
20072026
- Requires heavy customization and automation to make the terrible UI usable2025-06-06
- So many features that most people don't know how to use it2023-07-22
- Features are hard to discover, so users get confused2022-11-13
Something wrong here?
Overly complex workflows that become hard to work withUnreviewed
19 people since 2011, in 8 different years · none this year
20072026
- Trying to fit every company's workflow makes it hard to use simply2025-06-05
- Heavily customized workflows become nightmares that users struggle with2025-04-30
- Custom workflows cause lost productivity and confusing reporting for users2023-10-04
Something wrong here?
Single-key hotkeys trigger unexpected page changesUnreviewed
18 people since 2014, in 8 different years · none this year
20072026
- Keyboard navigation gets stuck on form fields and user cannot move on2025-09-10
- Text field loses focus after one keystroke, switching into shortcut mode2024-05-14
- Hotkeys can't be customised and fire when switching browser tabs, opening unwanted pages2023-05-31
Something wrong here?
Tickets become a separate hassle from the code workUnreviewed
17 people since 2015, in 9 different years · 3 this year
20072026
- Tickets in messy Jira setups are hard to make sense of without Rovo2026-08-05
- Jira tickets require filling out many idiotic fields, burdening developers2026-05-03
- AI couldn't turn a Jira ticket number into a clickable link2026-04-13
Something wrong here?
Extra complexity burdens simple small projectsUnreviewed
15 people since 2015, in 8 different years · none this year
20072026
- A common process across teams became too heavyweight and complicated to operate2024-09-27
- Absurd UI focused on projects and velocity, not helping individual workers2023-03-08
- Excessive complexity makes the tool hard to use, though people still adopt it2022-11-13
Something wrong here?
Misconfigured workflows block making software changesUnreviewed
15 people since 2015, in 8 different years · 1 this year
20072026
- Built for managers' reports, not the engineers doing the work, so it's hard to get work done2026-07-03
- Over-configured workflows force pointless steps and slow the tool down2024-09-26
- Once configured, any workflow change requires admin effort and becomes painful2024-09-19
Something wrong here?
Copying text from a ticket switches it into edit modeUnreviewed
14 people since 2012, in 7 different years · 2 this year
20072026
- Double-clicking enters edit mode, blocking double-click word selection2026-05-25
- Double-clicking text unexpectedly switches fields into editor mode2026-05-25
- Clicking ticket text switches to editor that takes over 10 seconds to load, blocking copying2024-02-14
Something wrong here?
Opening issues is delayed and typing in boxes lagsUnreviewed
12 people since 2019, in 8 different years · 2 this year
20072026
- Dropdown menu text takes about 30 seconds to populate, showing placeholder boxes2026-09-01
- Every action, even selecting a dropdown, takes several seconds waiting on the server2026-08-05
- Typing text feels very slow and laggy, making everything feel like a slog2025-08-08
Something wrong here?
Editing behaves differently in different places, so it is unpredictableUnreviewed
11 people since 2019, in 6 different years · none this year
20072026
- Simple text templates in tickets are impossible to use2025-09-15
- Jira is so slow to respond that users abandon edits midway and forget them2024-06-14
- Slow load times and inconsistent editors between create and edit issue2023-05-31
Something wrong here?
Heavy customization creates too many fields for developersUnreviewed
10 people since 2016, in 8 different years · none this year
20072026
- Fancy workflows and many fields add extra work for everyone2025-08-12
- Too many custom fields, plugins and mandatory workflows get in the way of actual work2025-08-08
- Configuring it with many extra fields and complex forced workflows makes it horrible to use2023-05-31
Something wrong here?
Highly customizable tools are harder to learn and useUnreviewed
10 people since 2017, in 8 different years · none this year
20072026
- Too many features pushed on users; a 30-tool swiss army knife when only a few are needed2025-09-05
- Highly customizable tools become harder to learn and use2025-04-30
- Third-party tools have endless small annoyances and many long-requested features are never built, forcing workarounds2024-02-15
Something wrong here?
Comment editing forces a WYSIWYG editor, hard for plain textUnreviewed
10 people since 2018, in 7 different years · 1 this year
20072026
- Editing comments forces a clumsy WYSIWYG editor, making plain text editing hard2026-04-26
- New editor replaced a functional markdown editor and causes problems daily2023-10-16
- Selecting text to format it changes the whole comment or description instead2023-08-27
Something wrong here?
Routine tracking takes far more time than in simpler toolsUnreviewed
10 people since 2015, in 7 different years · none this year
20072026
- Complex status workflows make devs spend time satisfying the tracker instead of building software2025-08-29
- Simple interactions like editing a task description or opening a task take seconds, so people avoid tracking work2025-08-10
- Imposes heavy process and clutter, making simple task tracking cumbersome2025-02-26
Something wrong here?
Cannot reliably find old tickets, even by searchUnreviewed
10 people since 2016, in 7 different years · 1 this year
20072026
- Can't find tickets that exist, even ones just created or open in another tab2026-04-20
- Search is unintuitive, forcing users to recreate saved queries to find things2023-08-27
- Creating a useful saved search is painfully difficult and hard to do2022-06-20
Something wrong here?
Confluence and Jira use different markup, so writing differsUnreviewed
9 people since 2018, in 8 different years · 1 this year
20072026
- Jira and Confluence use different markdown dialects, biting every end user2026-03-12
- Different markdown dialects across Atlassian tools cause inconsistent formatting2024-07-21
- Confusing switching between incompatible markdown flavours across fields and editors2024-02-10
Something wrong here?
Forced workflows that don't fit teams and lack documentationUnreviewed
9 people since 2015, in 6 different years · none this year
20072026
- Same forced workflow for every team, so non-dev work must be shaped into software tickets2023-08-16
- Locked-down corporate installs prevent teams from customizing workflows effectively2022-04-29
- Teams can't build effective workflows without an admin; global defaults cause clutter2022-04-13
Something wrong here?
Content shifts after loading, so clicks hit wrong elementsUnreviewed
8 people since 2008, in 5 different years · none this year
20072026
- Page layout shifts while loading, so clicks land on the wrong thing2022-11-28
- Page content shifts under the cursor so the intended click lands elsewhere2022-11-27
- UI shifts while loading, so users fear clicking and may hit the wrong thing2022-06-20
Something wrong here?
Settings are hard to navigate and understandUnreviewed
8 people since 2014, in 5 different years · none this year
20072026
- Permission management is opaque, and it's hard to find information or document things properly2023-09-21
- Settings are a mess and not intuitive; users need hand holding2022-06-20
- Configuring it takes many screens, concepts and clicks2022-06-20
Something wrong here?
Teams must hire a dedicated person to set up and maintain itUnreviewed
7 people since 2012, in 6 different years · none this year
20072026
- Central configuration forces every mandatory field and step onto all teams2024-02-14
- Flexible configuration leaves teams needing a dedicated person to set up and maintain it2021-04-23
- Unusable without a full-time dedicated admin; otherwise becomes a mess2020-08-07
Something wrong here?
Tools complicate project management and confuse project managersUnreviewed
7 people since 2010, in 6 different years · none this year
20072026
- Has severe usability issues that a good project manager cannot fix2022-06-21
- Grows complex for managers and performs poorly for daily developer use2022-06-20
- Project management tool causes constant nagging pain that hurts productivity2021-10-20
Something wrong here?
Subtasks and tasks confuse, and some actions work on only oneUnreviewed
7 people since 2017, in 6 different years · none this year
20072026
- Subtasks feel half baked and not integrated throughout the product2025-01-20
- Subtasks can't be nested or moved under parents, and link types are too rigid2023-08-16
- Users don't understand what subtasks are and find the feature half-baked2020-08-14
Something wrong here?
Routine ticket actions take an extra 30 to 60 secondsUnreviewed
6 people since 2019, in 6 different years · 1 this year
20072026
- Task takes 20 seconds sometimes to load2026-09-11
- Creating, assigning and organizing tasks takes an extra 30-60 seconds each2025-08-08
- Sometimes experiences 30-second delays when working in a project2023-03-01
Something wrong here?
Tickets cannot be moved into or out of a started sprintUnreviewed
6 people since 2013, in 5 different years · none this year
20072026
- Ticket categories are confusingly named and sprints mix unrelated hardware and software issues2025-06-09
- Tickets can only be assigned to one person and splitting them within a sprint is clumsy2024-07-21
- Epics must be closed two ways; hard to see tickets in closed sprints2022-06-20
Something wrong here?
Too many features on screen at onceUnreviewed
6 people since 2011, in 4 different years · none this year
20072026
- Serves everyone equally, so it cluttered with unneeded features and misses each user's need2023-05-31
- Main screen is cluttered with too many options, making common workflows harder2023-03-07
- Throws too many features at users up front, requiring an expert to turn off clutter2020-01-27
Something wrong here?
New issue form takes one to two seconds to openUnreviewed
6 people since 2017, in 4 different years · none this year
20072026
- Opening the new issue form takes 1-2 seconds, which feels slow2024-08-09
- Basic operations take tens of seconds; new issue form takes nearly a minute2024-08-09
- Opening the new issue form is painfully slow, taking seconds2024-08-09
Something wrong here?
Laggy menus that are confusing to navigateUnreviewed
6 people since 2017, in 4 different years · none this year
20072026
- Menus are slow to appear, making the interface wait-heavy2022-06-20
- Slow, laggy, confusing menus that make no sense to use2020-07-11
- Bloated, incomprehensible menus that lead to more menus2019-10-30
Something wrong here?
Kanban board falls short, so teams avoid Jira for planningUnreviewed
6 people since 2013, in 4 different years · none this year
20072026
- Jira is awful at Kanban, making the commenter's workflow hard to do2023-08-16
- Kanban boards become overwhelming once a project gets serious2023-07-22
- Kanban board is slow to load and sluggish to interact with2022-06-20
Something wrong here?
Logging time to projects is tedious and wastefulUnreviewed
6 people since 2022, in 3 different years · none this year
20072026
- Forces every small task to be logged in Jira before work can start2024-10-26
- Jira feels like a slow, centralised tax that people must sync to after tracking elsewhere2024-03-31
- Logging hours in Jira creates a useless data swamp due to no guidelines2023-06-23
Something wrong here?
Updating ticket status takes longer than fixing the bugUnreviewed
6 people since 2019, in 3 different years · none this year
20072026
- Stakeholders can't find ticket status without combing through the whole board, which they find too slow2022-10-07
- Configuring ticket statuses is so complicated it is nearly unusable2022-05-12
- Updating ticket status takes longer than fixing the bug itself2020-07-11
Something wrong here?
Setting up issue state workflows is unintuitiveUnreviewed
5 people since 2014, in 4 different years · none this year
20072026
- Custom issue state workflows are overly complicated and painful to set up2024-09-19
- Default workflow is poor and configuring an alternative workflow is very hard to learn2017-09-04
- Configuring custom workflows is very hard; can't require log files or guide bug reports2016-09-09
Something wrong here?
Developers struggle to add a link to a bug reportUnreviewed
5 people since 2015, in 4 different years · none this year
20072026
- Stakeholders must ask for help to understand Jira dashboards and reports2024-10-28
- Reporting a bug through Jira was the worst technical experience the commenter had2024-02-14
- Developers struggle to add a link to a bug report in Jira2022-06-20
Something wrong here?
Modal windows load slowly and make interaction laggyUnreviewed
5 people since 2015, in 4 different years · none this year
20072026
- Slow loading makes Create button open a full page instead of modal, blocking copying text2025-07-23
- Constant interstitial loading animations and small modals interrupt navigation between pages2023-07-22
- Modal windows load slowly, making interaction laggy2023-05-24
Something wrong here?
Creating a ticket takes too much time and effortUnreviewed
5 people since 2020, in 4 different years · none this year
20072026
- Entering constantly changing task dependencies into tickets wastes a lot of time2024-02-14
- Creating tickets is slow, clicky, and lacks shortcuts, so people avoid splitting tasks2023-09-21
- Simple tasks like moving tickets out of a story take too many steps2022-06-30
Something wrong here?
Tickets must be dragged through many columns, with hard undoUnreviewed
5 people since 2015, in 4 different years · none this year
20072026
- Moving a ticket between columns is slow, with a long wait2022-04-14
- Can't drag a ticket directly to the right column; must drag through every column2022-04-11
- Can't move an accidentally Done ticket back out; adding a column is blocked by rigid structure2020-05-01
Something wrong here?
Slow performance makes keeping boards updated a choreUnreviewed
5 people since 2020, in 4 different years · none this year
20072026
- Boards load slowly because they download too much data at once2023-03-07
- Waiting for a board to load is annoying2022-04-13
- Boards and common actions like dragging or editing fields are very slow, greying out the board2021-01-02
Something wrong here?
Required fields and transitions users cannot perform due to permissionsUnreviewed
4 people since 2016, in 5 different years · none this year
20072026
- Irreversible transitions and restricted workflows make the tool hard to work with2023-10-04
- Workflows locked to managers and fields mandatory by default forces cumbersome, unchangeable processes2022-06-20
- Locked-down workflows require 3-6 transitions and many required fields2021-05-15
Something wrong here?
Custom field names are hard to discover without many API callsUnreviewed
4 people since 2018, in 4 different years · 1 this year
20072026
- Custom fields behave inconsistently between API and UI, causing broken, hard-to-diagnose states2026-05-25
- Extreme customizability makes it easy to over-engineer; custom field names are hard to discover2024-07-21
- Custom field names are hard to discover, requiring many API calls to learn them2020-04-24
Something wrong here?
Splitting work requires creating many tedious separate issuesUnreviewed
4 people since 2015, in 4 different years · 1 this year
20072026
- Breaking work into tasks means creating many tedious individual Jira issues2026-05-25
- Issue types like tasks and stories are confusing, and the features interact poorly2022-06-20
- Creating JIRA tasks duplicates doc work and breaks narrative structure; hard to keep in sync2021-04-23
Something wrong here?
Bulk editing a handful of issues takes about 15 secondsUnreviewed
4 people since 2020, in 4 different years · none this year
20072026
- Bulk change shows too many duplicated and unused fields, so it takes days2024-02-14
- Bulk edits force three full page loads and lose the original context2023-05-24
- Bulk editing a handful of issues takes about 15 seconds or fails2022-06-20
Something wrong here?
Corporate install sometimes responds slowlyUnreviewed
4 people since 2012, in 4 different years · none this year
20072026
- Slow to load, so waiting on it holds back developers' work2022-06-30
- Self-hosted version takes 10-60 seconds to pull up an issue2021-05-20
- Slowed to a crawl by corporate installs, making it a pain to use2020-06-17
Something wrong here?
Workflow blocks editing a ticket that was entered wronglyUnreviewed
4 people since 2017, in 4 different years · none this year
20072026
- Fixed workflows block moving tickets to arbitrary states, forcing constant admin edits2022-06-30
- Blocks moving a ticket backwards in its lifecycle, forcing rigid workflow steps2019-01-11
- Can't fix a wrong ticket because the workflow blocks the edit2018-10-05
Something wrong here?
Frequent UI changes force users to relearn the interfaceUnreviewed
4 people since 2015, in 4 different years · none this year
20072026
- Keeps moving and changing things, forcing users to relearn the app2022-09-24
- Interface gets changed and features removed every few months, disrupting users2020-08-07
- Constant UX changes keep shifting the interface around, frustrating users2019-12-19
Something wrong here?
Basic tasks become difficult as the tool gets slower and clutteredUnreviewed
4 people since 2020, in 3 different years · 1 this year
20072026
- Became slower and cluttered, making basic tasks difficult to do2026-08-05
- Slow to work with issues day to day, hard to be productive2022-06-20
- Takes too much time to document work in detail2020-12-31
Something wrong here?
Create issue form in a modal is harder than a full pageUnreviewed
4 people since 2018, in 3 different years · none this year
20072026
- Creating issues requires obnoxious modal forms and too many clicks2023-10-16
- Create issue form in a modal is worse than a dedicated page2023-05-24
- Editing issue descriptions in a modal feels awkward compared to inline editing on web2019-11-18
Something wrong here?
Closing the ticket popup reopens it; some links failUnreviewed
4 people since 2014, in 3 different years · 2 this year
20072026
- Ticket modal closes unexpectedly and tickets vanish from sprint board2026-04-20
- Tickets fail to open, forcing constant hard refreshes2026-03-12
- Closing the ticket popup reopens it, and some ticket links don't work2023-05-24
Something wrong here?
Features clash with each other, making it slow and hardUnreviewed
4 people since 2018, in 3 different years · none this year
20072026
- Heavy and slow to interact with, despite being feature-rich2024-03-05
- Feature bloat with categories, labels and charts creates busy-work clutter2024-02-15
- Slow, bloated with features that clash with each other, hard to make usable2023-05-16
Something wrong here?
Sprint board forgets custom filters on refreshUnreviewed
4 people since 2022, in 3 different years · none this year
20072026
- Sprint board forgets custom filters on refresh, changing the view unexpectedly2024-07-21
- Hide done filter resets after editing a story, so stories reappear2023-05-31
- Saved filters move around the UI, so users can't find them again2022-06-20
Something wrong here?
Hundreds of added fields and workflows bloat the instanceUnreviewed
4 people since 2020, in 3 different years · 1 this year
20072026
- Every instance becomes a tangled mess of custom fields from failed migrations2026-05-25
- Badly configured instance forces users to fill in many unnecessary fields2022-02-19
- Heavily customized instance has hundreds of added fields and workflows, making it horrible to use2022-01-08
Something wrong here?
Daily use gets slower as usage growsUnreviewed
4 people since 2022, in 3 different years · none this year
20072026
- Slow and bloated, making daily use frustrating2024-08-09
- Slow and overbloated, making it hard to use day to day2023-10-16
- Barely usable every other day despite fast hardware2022-11-17
Something wrong here?
No quick high-level project status view out of the boxUnreviewed
4 people since 2020, in 2 different years · 1 this year
20072026
- Hard to get a broader view of project status at first2026-03-12
- Getting to the project dashboard and task status is a daily pain2020-12-31
- Completed tasks are hard to find and project task overview is hard to reach2020-07-12
Something wrong here?
Friction pushes people to plan in spreadsheets and docsUnreviewed
3 people since 2022, in 3 different years · none this year
20072026
- Friction makes people avoid JIRA and plan in spreadsheets and docs instead2025-09-02
- Developer friction comes from using Jira and its sibling products2024-07-21
- Teams forced onto Jira find it too rigid, so they keep shadow spreadsheets that go out of date2022-04-20
Something wrong here?
Users need training to use it, and few get itUnreviewed
3 people since 2017, in 3 different years · none this year
20072026
- So customizable that users need training to use it, and few get it2024-09-19
- Users get too much freedom and don't know how they are supposed to use it2022-06-30
- Software only works well for users who learn its intended correct usage, leaving others underusing it2017-01-25
Something wrong here?
Flexibility invites excessive process steps that slow workUnreviewed
3 people since 2018, in 3 different years · none this year
20072026
- So flexible it invites PMs to add excessive process steps that slow work2020-08-13
- Accumulated features make the tool confusing for everyone except PMs2019-10-11
- Takes a long time to set up in an optimal way, burning out PMs2018-11-10
Something wrong here?
Users cannot figure out how to unsubscribe from notificationsUnreviewed
3 people since 2013, in 3 different years · none this year
20072026
- Can't unsubscribe from OpsGenie notifications sent via Jira without cancelling an OpsGenie subscription they don't have2025-03-06
- Users can't figure out how to unsubscribe from issue notifications2019-09-30
- Marketing emails start on install; must click through to unsubscribe2013-11-10
Something wrong here?
Too little visible on large screens despite dense clutterUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Cluttered where dense, and too little visible on large screens2024-05-22
- Slow and confusing to use, with cluttered visual design2020-07-11
- Too much clutter; non-technical people would have to ignore half the screen2016-09-23
Something wrong here?
Editing cloned workflow states also changes the original project's statesUnreviewed
3 people since 2018, in 3 different years · none this year
20072026
- Custom workflow states are created invisibly, so the same status differs per project2022-06-20
- Editing cloned workflow states unintentionally changes the original project's states too2019-08-29
- Removing a state from a workflow requires copying and replacing the whole workflow2018-10-22
Something wrong here?
Login screen shows ticket activity users must check every timeUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Has to log in again almost every time they check tickets2025-06-12
- Login thrashes, board spins when moving tickets, and cryptic errors flash in a tiny dialog2022-02-07
- Login screen shows new ticket activity that isn't useful to check every time2016-09-09
Something wrong here?
Cannot get a simple list of team issues easilyUnreviewed
3 people since 2018, in 3 different years · none this year
20072026
- Can't get a simple straightforward list of team issues; cluttered panels and constant navigation2023-05-31
- Disparate components from different teams crammed together on one screen, inconsistent and cluttered2021-02-02
- Team board has 9 columns and 5+ projects, which is cluttered and drains time2018-10-17
Something wrong here?
Viewing an issue loads so much data it crawls on slow connectionsUnreviewed
3 people since 2020, in 3 different years · none this year
20072026
- Interface is slow and heavy, downloading 24MB over 900 connections2022-10-09
- Viewing an issue loads so much data it is painfully slow on slow connections2021-07-21
- Loading one issue fires 128 requests and 5 MB, making it sluggish2020-01-27
Something wrong here?
Slow, and easy to build a poor tracker with itUnreviewed
3 people since 2015, in 3 different years · none this year
20072026
- Slow and annoying to use; only one person can track the setup2025-08-06
- Slow and gets in the way; easy to build a bad tracker with it2017-01-18
- Current tracker is clunky and painful to use, requiring retraining2015-09-27
Something wrong here?
Query language is hard to understandUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Query language is far from intuitive for users2022-06-21
- Simple ticket filter requires learning a separate query language2018-09-01
- Non-technical people find the search and filtering query language daunting2016-02-08
Something wrong here?
Hard to learn until configured well, and slow to useUnreviewed
3 people since 2019, in 3 different years · none this year
20072026
- Implementation is slow, buggy and unintuitive to use2023-08-16
- Cannot be configured at all and is unbearably slow2021-05-15
- Slow to use, and hard to learn until it is configured well2019-10-21
Something wrong here?
Slow performance from undersized servers for the usage levelUnreviewed
3 people since 2011, in 3 different years · none this year
20072026
- Slow performance caused by undersized servers for the level of use2023-03-08
- Performance can be awful, requiring dedicated server clusters at larger organizations2020-07-17
- Runs slowly on a small 256MB server2011-02-22
Something wrong here?
Frontend freezes while waiting on backend responsesUnreviewed
3 people since 2020, in 2 different years · none this year
20072026
- Frontend keeps getting slower and slower, making it sluggish to use2022-04-11
- Frontend is so slow it frustrated the user, and API access was too restricted to work around it2020-10-19
- Frontend freezes while waiting on backend, unlike plain HTML pages that stay usable2020-08-21
Something wrong here?
Web interface is harder to use than a native clientUnreviewed
3 people since 2016, in 2 different years · none this year
20072026
- The web interface is too slow to interact with, so the author built an offline desktop client2021-05-16
- Web interface is much worse to use than the Mac app2021-01-03
- Web interface is hard to use compared to a native client2016-01-29
Something wrong here?
Slow loading spinners break focus while working on ticketsUnreviewed
3 people since 2022, in 2 different years · none this year
20072026
- Slow loading, spinners, and focus-stealing dropdowns interrupt typing when creating tickets2025-07-30
- Creating an epic and related tickets takes excessive clicking through rigid UI flows2025-02-10
- Ticket tool breaks focus with slow loading spinners2022-06-20
Something wrong here?
Heavy workflows and forms make reporting issues complicatedUnreviewed
3 people since 2020, in 2 different years · none this year
20072026
- Moving an issue dumps you into a clunky multi-step form unnecessarily2022-12-13
- Building forms and workflows is annoying; feels like working for the system2022-06-03
- Heavy workflows and forms make issue reporting complicated and hard to get through2020-06-30
Something wrong here?
Slow tools, cumbersome planning, and limited visibility into workUnreviewed
3 people since 2018, in 2 different years · none this year
20072026
- Tools are slow, planning is cumbersome, and visibility is limited2021-08-29
- So much friction to do anything, making planning hard2021-01-01
- Top-down high-level planning in JIRA leaves users frustrated2018-12-09
Something wrong here?
Inconsistent interface requires memorizing anti-patterns to useUnreviewed
3 people since 2019, in 2 different years · none this year
20072026
- Serves as a collection of interface design mistakes to avoid2022-11-28
- Cluttered, inconsistent interface requiring memorizing anti-patterns to use2019-07-20
- Interface is a poor UI/UX case study with web anti-patterns2019-05-27
Something wrong here?
Clicking opens another issue by accident, forcing a return navigationUnreviewed
3 people since 2018, in 2 different years · none this year
20072026
- Accidental click or Escape press discards a newly created issue the user spent minutes on2024-10-10
- Accidentally opens another issue on click, then user must navigate back, losing 30 seconds2024-05-21
- Clicking an issue doesn't open it until a second click, or opens the previously viewed one2018-09-30
Something wrong here?
AI summary button clutters the interface without useful outputUnreviewed
3 people since 2025, in 2 different years · 2 this year
20072026
- AI "improve description" button misleadingly just makes text pointlessly longer2026-08-17
- AI summary button clutters the interface and slows rendering without useful output2026-03-12
- Interface is very slow and pushes unwanted AI summarise popups on highlighted text2025-09-11
Something wrong here?

This list counts all time; the period switch above only changes the ranking. Each issue is a group of similar complaints raised by at least 3 people in 3 different months and threads. Each line under an issue is Claude Haiku's summary of one of its latest comments, not a quote; follow it to read the comment on Hacker News.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 50 complaints