Jira · Reviewed

Slow to interact with, with little guidance on proper use

Raised by 352 people over 18 years (2009–2026), in 18 of them.

What people report

2009-10
It is quite slow with this many developers.
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2019-08
In practice though, JIRA is ridiculously cumbersome and slow.
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2021-01
Jira's performance is absolute garbage. It's painful and embarrassing.
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2023-08
I do, however, _strongly dislike_ Jira's UI. It's almost as slow and broken as Confluence's UI
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2026-10
if anything, it only feels slower
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Principle

Nielsen's response time limits (0.1s/1s/10s)

People report that everyday actions in Jira, especially Cloud, take long enough to break their flow, so some avoid the tool or write scripts to file bugs. They also say they can't tell whether the slowness and awkward workflows come from Jira itself or from a locked-down admin setup they cannot change.

A fix

Keep core actions like opening an issue, quick-create and status changes under about one second by loading the essential fields first, deferring heavy panels and add-ons, and applying edits optimistically. Show which fields, workflows and plugins were set by an admin and how much each slows the page, with the owner's name and a way to request changes, so teams can see where problems come from.

Grouping, principle and fix drafted with Claude and reviewed by Justusability. Counts are people whose comment Claude labelled a usability complaint about this issue; see Method for how, and its limits. Something wrong here?

All 393 source comments